High Water Use Bill Options

The City of Robinson takes your high water bill concerns seriously. We are dedicated to protecting our water and water conservation, the resources below are to help with this.

What you can do

Practice-water saving tips

Check for leaks

How to read your meter

Learn more about water conservation

Bill assistance

If you found a leak and had the leak repaired, you may request a water leak repair adjustment.

If after taking steps to check for leaks and you did not find or repair a leak and still feel your bill is too high, you may submit an Undefined High Water Use Bill Adjustment Application.

The requirements to qualify an adjustment are listed below.

Water leak repair adjustment

A hidden water leak, beyond the customer's control, may qualify for a leak adjustment.

To be eligible for a water leak adjustment, the customer must provide the following within 60 days of repairing the leak:

1. A copy of the repair receipt or paid in full invoice

2. Water account number

3. The property address where the repair took place

4. The range of high bill dates caused by the leak

5. The date and description of the repair

For leaks that have existed longer than 60 days, adjustments will only be made for the 60 days immediately prior to the repair. 

If eligible, up to two consecutive billing periods affected by the leak may receive an adjustment equal to 50 percent of the difference above the average water use. (This is determined by using the six-months usage prior to the leak or prior years' relevant use for seasonality.) The adjustment is applied as a credit to the customer's account. Upon receiving the adjustment, the account is ineligible for another water leak repair bill adjustment for the next 12 months.

To request a water leak repair adjustment, you must contact the Utilities Department at (254) 662-1415 within 60 days of the leak repair.

Send these documents to utilities by one of the following methods:

• Email: utilities@robinsontexas.org
• Fax: (254) 662-1035 Attn: Water Bill Adjustment
• Mail: City of Robinson Utilities Department
  Attn: Water Bill Adjustment
  111 W. Lyndale
  Robinson, TX 76706

Accounts are not eligible for an adjustment if they received a leak repair adjustment in the past 12 months.

Undefined high water use bill adjustment

To submit an application for a non-leak, high water bill adjustment you must:

• Be a single-family residential water customer and the account holder,
• Have a minimum of 13 consecutive months of water use at the service address,
• Have a single-billing period with undefined high water use,
• Have not received an undefined high water use bill adjustment during the previous 24 months,
• Were billed for water use greater than two times your average water use for similar billing periods in the previous 3 years,

Send the application form to customer care by one of the following methods:

• Email: Utilities@robinsontexas.org
• Fax: (254) 662-1035 Attn: Water Bill Adjustment
• Mail: City of Robinson Utilities Department
  Attn: Water Bill Adjustment
  111 W. Lyndale
  Robinson, TX 76706

If eligible, the account may receive an adjustment equal to 50% of the difference above the average water use for the one-month bill in question.

Resources

Frequently Asked Questions – Water Leak Repair Adjustment

Frequently Asked Questions – Undefined High Bill Adjustment