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Citizens Police Academy

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1. What does the class cost?

There is no fee for attending the Robinson Citizens Police Academy.

2. When and where are classes held?

Classes are held in the training room at the Robinson Police Department.

3. Who can attend the CPA?

Individuals who apply for the Robinson Citizens Police Academy must be over age 18 and either live or work in Robinson. There is a minimal background check. You will be notified in writing or by phone as to whether you have been accepted, denied, or placed on a waiting list for a future class.

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City of Robinson Certificates of Obligation Bonds

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1. Why is the City issuing debt at this time?

Age and increasing demand are impacting our utility systems. While the City has been making strides in improving these systems by replacing aging infrastructure, there is still work that needs to be done.  

First, we are working to ensure that the City of Robinson will have adequate water to meet the needs of our customers for years to come. Our water treatment plant, which was built in the early 1990s, is nearing capacity, and some of its processes are reaching the end of their useful service life. To continue to meet current and future demand, half of the debt issued with these bonds, along with funds the City has already set aside, will be used to upgrade and expand our treatment plant, incorporating the newest processes to meet changing standards to ensure safe drinking water for our customers. 

The remaining half of the debt issued will be used to improve the wastewater system, including expanding and upgrading the Industrial lift station, which is at capacity, and continuing to replace problem sewer lines. 

2. Why are CO bonds funding these projects?

Certificates of obligation (CO) bonds are a form of long-term borrowing that cities can use to fund major capital projects. They are backed by the full faith and credit of the issuer,  which includes the power to tax its citizens. While ad valorem taxes guarantee these bonds, repayment of them will be funded 100% from fees charged to utility customers. CO bonds are not required to be approved by the voters. However, before the City can issue CO's, the City Council must approve a resolution stating the City's intent to issue the certificates. A notice must be published in the newspaper at least 45 days before the sale date stating the maximum amount to be issued, what the proceeds will be used for, and the date and time of the planned sale, along with additional information about the City's currently outstanding debt obligations.

The City has the option to issue revenue bonds, but those types of bonds have higher interest rates and require a reserve fund. Both revenue and certificates of obligation bonds increase borrowing costs and result in higher costs to our utility customers.

The City of Robinson's AA- bond rating, financial policies of maintaining adequate reserves, retiring debt in a responsible time frame, strong debt management policies, and regular audits lowers our borrowing costs, saving money over the life of the bonds.

3. How is the debt on bonds repaid?

The repayment of these bonds are spread out over 20 years, so costs are shared by current and future utility system users.

Funding for repayment of these bonds was included in the recently adopted Utility Fund Budget and are included in the new rate structure to be effective January 1, 2024. For a snapshot of city issued debt click here.

4. What if I have feedback regarding the Issuance of Certificates of Obligation?

Feedback can be provided in person or online during citizen comments at the October 3rd and November 7th city council meeting beginning at 6 p.m. How to attend in person or online can be found in the meeting agenda packet or in the calendar information for the meeting. 

5. Why aren't roads included in the 2023 CO Bond Issuance?

Streets are funded through the tax rate, not the utility rate. Utility related projects are the focus with this set of bonds, which will be supported through utility rates. 

6. What projects are included in this Issuance of the 2023 CO's?

Projects included in the issuance of the 2023 CO bonds are to ensure the city can continue meeting customer demands and include the following:

• Replacement of the membrane system at the water treatment plant.
• Expand capacity at the water treatment plant.
• Construct Water Reservoir 2.
• Upgrade the Industrial Lift Station.

7. What is the City's current outstanding debt?

The City’s current total debt obligation secured by property taxes is $32,355,000. Of that amount, $14,255,000 is supported and paid through ad valorem taxes.   The remaining $18,080,000 is supported and paid for through water and wastewater revenues. Taxes will only be used to repay this debt if water and wastewater revenues are insufficient to pay the obligations.  

Click here for the FY2023-2024 Adopted Budget, which provides a debt snapshot and a summary of the Utility Fund.

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Making A Complaint

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1. How to make a complaint?

Any citizen who feels like they have been targeted by a Robinson Police Officer in violation of this policy can file a complaint online, by mail, or in person. When a citizen lodges a complaint against a member of the Robinson Police Department, the complaint will be investigated by a supervisor and forwarded to the Office of the Chief of Police. TEXAS STATE LAW (Government Code 614.022) requires that all complaints against police officers must be in writing and signed by the person making the complaint. Just as citizens who are arrested must be notified of the charges against them, the police officer must be given a copy of the complaint before any disciplinary action may be taken. The person who claims to be aggrieved must make the complaint. Other persons may give statements as witnesses. The Chief of Police will conduct a thorough investigation of your complaint and you will be advised of the outcome. Traffic tickets issued or differences of opinion between police officers and citizens over the issuance of traffic tickets will not be investigated. Specific allegations of misconduct or racial profiling about a member(s) of the department will be thoroughly investigated.

2. Can an officer appeal a decision?

Just as citizens charged with criminal offenses can appeal a court’s decision, a police employee is afforded the right to appeal the action taken against them. The City of Robinson has established procedures for employees to follow in their appeals, just as the Police Department has established procedures for ensuring that complaints by citizens against police employees are thorough and impartially investigated.

3. What happens when a complaint is found to be true?

When the investigation of a complaint reveals that the charges are true, and should be sustained against a police employee, the Chief of Police notifies the employee and may take one of the following actions, depending on the nature of the violation:

1. Reprimand the employee
2. Suspend the employee without pay
3. Demote the employee
4. Discharge the employee

4. What happens if the complaint is NOT true?

Police employees must be afforded certain rights the same as with all citizens and complaints must be supported by sufficient evidence. If there is not sufficient evidence to sustain the complaint, the officer is notified and continues on duty. If he was removed from duty during the investigation, the employee will be paid for that period.

5. What if someone makes a false complaint?

People who intentionally make false complaints or allegations against police violate Chapter 37 of the Texas Penal Code. Texas law provides punishment for an individual adjudged guilty of committing an offense if, with intent to deceive and knowledge of the statements meaning, he / she makes a false statement under oath or swears to the truth of a false statement previously made; and, the statement is required or authorized by law to be made under oath.

A person who commits an offense under this section can be charged with offenses ranging from a Class B Misdemeanor to a Felony of the Third Degree. Punishments can range from confinement of 180 days in jail to 10 years of imprisonment and a fine not to exceed $10,000.

This information is not intended to intimidate the complainant or any witness, but is provided to avoid retaliation against police officers or departmental staff.

6. What if you are not satisfied with the decision?

If you are not satisfied with the results of the investigation you may appeal to: The Office of the City Manager, located in City Hall, 111 W. Lyndale, Robinson, Texas and to the McLennan County District Attorney located at the McLennan County Courthouse, 501 Washington Ave, Waco, TX 76701 Federal Bureau of Investigation located at 510 N Valley Mills Dr, Waco, TX 76710

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MyH20 Questions Answered

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1. What are the new digital water meters?

The City’s new digital water meters will be installed to replace the City’s current meters. Also known as Advanced Metering Infrastructure, the digital water meters provide the City and its customers with accurate near real-time data on their individual water usage along with alerts to notify us of potential issues such as a leak. This technology will help customers gain a deeper insight and understanding on how and when they use water.

2. What is Advanced Metering Infrastructure?

Advanced Metering Infrastructure (AMI) is a system of transmitters and receivers that allow customers water usage data to be sent directly to our offices using a radio frequency signal. This will allow for two-way electronic communication between the customer's meter and utility personnel.

3. Why are we getting digital water meters?

Heat and drought tend to lead to increased water usage for customers. Whether it's watering the yard, filling a swimming pool, preventing a shift in the foundation, or watering the lawn, all can play a role in customers experiencing higher water bills in the summer. Higher water bills usually increase customers' concern over their usage and bill accuracy. To find a solution to these concerns, City Council directed Robinson staff to embark on a thorough vetting process to find the ideal technology that would empower customers to learn more about their water use while ensuring the accuracy of customers' water usage and bill. 

The digital water meters from Sensus were identified as the most cost-effective and reliable technology for this endeavor. These digital water meters are designed to help customers understand and gain insight into how and when they use water. They also provide the opportunity to determine and locate water leaks quicker, aiding in preserving this natural resource.

4. How does the new technology work?

Digital water meter readings are encrypted and sent through an automated network, using a private radio frequency (RF) channel, from the digital water meter to the utility. The meter data display looks similar to the numbers on a car odometer and has nine digits. The digits on the meter represent the number of gallons consumed down to the 1/100th of a gallon.  The last two digits can be used as leak indicators to detect water flow through the meter.

5. How will the new digital water meters benefit me?

The AMI system will provide a new customer web portal where customers can monitor their water usage more closely, allowing customers to manage their own water usage and reduce costs associated with their water bills. Some of the many benefits customers gain from the new technology include:

• The ability to track water usage and investigate possible leaks or continuous water use such as; a running garden hose, leaky water pipe, or broken sprinkler head.
• Precise meter readings and water usage data in near real time, allowing for identification of high usage and suspected leaks.
• More frequent meter reading, as opposed to monthly readings, which allows you to make necessary adjustments sooner, rather than later, to reduce and manage costs.
• Improved customer service options including; representatives who can guide you through your water usage portal and suggest cost savings tips based on your past usage patterns and trends.

6. How much will the digital water meters cost me?

The project was financed through the City’s Capital Improvement Project funds. Customers will not incur any additional cost for the digital water meters. However, these water meters are much more accurate than the previous water meters used so customers could see an increase in monthly water usage due to this efficiency.

7. Will my water bill increase?

Possibly. There are two primary reasons you might see an increase in your water bill. Traditional meters and AMI meters measure water traveling through to the home in the same way, but the improved performance of a new meter can result in a more accurate measurement of the water used due to an inaccurate older water meter or potential leaks that have gone unnoticed. Due to this, customers may notice an increase in their bill based on actual consumption. However, if your old meter was operating properly, you may not see any changes in your monthly bill. It's important to remember that higher than normal water bills can also indicate a household leak and should be investigated. The City of Robinson has some troubleshooting tips on our website: https://www.robinsontexas.org/DocumentCenter/View/1956/Check-for-Leaks-PDF

8. How will I be able to access the data on my water usage?

Customers will be setup with access to a customer web portal which they can access from a laptop, tablet or mobile device. To obtain access to the portal, customers will need to create a unique username and password. 

9. How many days, weeks, months of back data will be available?

Customers will still have access to up to 3 years of previous water usage history through their previous customer portal. However, the new AMI customer portal will keep up to 3 years of previous usage once the new system begins.

10. What types of alerts will I be able to set up?

Customers will have the ability to set up an alert to determine if there is any water loss or waste on their property. Customers will also be able to establish Billing Cycle Thresholds for additional alerts such as:

• Daily Usage Alert  – Alerts you when you are using more than a given amount in a day.
• Billing Cycle Usage Alert – Alerts you when you are using more than a given amount in a billing cycle.
• Vacation Alert – Alerts when usage has occurred at your home when you are away.

11. How secure will my data and information be?

Data from the meters is encrypted and sent through a safe and secure network to the utility databases. The meter system transmits only the water meter readings, the meter identification number, and diagnostic information to verify that the automated meter equipment is operating correctly. No personally identifiable information is stored at the meter. Only key authorized utility personnel, such as customer service representatives, can access your account if needed.

12. What if a customer wants to keep their current meter?

Our current residential meters do not have the ability to be read remotely. In order to make the conversion to Automated Metering, all meters that are not currently a Sensus meter need to be replaced so they can communicate with the new system.

13. Will there be a schedule made available on when meters will be switched for specific areas?

The City of Robinson will work with Aqua-Metric to plan meter change outs. Once a deployment plan has been established and mapped out, then Aqua-Metric will begin advancing through the city's service area to replace existing water meters. The meter exchange will take place between 8:00 a.m. and 5:00 p.m., Monday through Friday. 

14. Do I need to be present during the meter exchange service?

In most cases no. The meter is accessible from the outside of the home so the customer will not be required to be present during the exchange. The contractor will attempt to notify any occupants of the momentary water outage prior to temporarily disconnecting the water. Customers will be required to ensure the meter is free and clear of any debris or obstructions that may prevent the contractor from replacing the meter. If the meter is located within a fenced area that contains animals, we ask that all animals be secured for the safety of the animal and technician.

15. Will my water service be interrupted during the installation?

Yes, but only briefly – typically 5 to 15 minutes while the meter is being replaced. The installation technician will attempt to notify customers in advance of the brief water outage during the meter exchange.

16. Will these new digital water meters be safe for me and my family?

Yes. Digital water meters operate at much lower levels of radio frequencies than cell phones, microwaves, wireless routers, and even baby monitors. Any concerns over the safety of wireless data transmission should be directed to the FCC, as it is the regulatory agency responsible for permitting the safe use of radios.

17. Will the electronic device on the meter interfere with other electronic equipment?

No. The radio transmission operates in compliance with Federal Communications Commission (FCC) regulations to avoid interference with other electronic devices.

18. What prevents someone from removing the top of the meter, where the information is stored?

Consumption and alarm data is stored within the meter and transmitter device. In the event the connection is disrupted or severed between the meter and transmitter, an alert will be sent to notify utility personnel of potential tampering. In addition, tampering can result in a $150 charge on a utilities account. Note: No personally identifiable information is stored within the meter or transmitter.

19. Will the new meters be easier to turn off for repairs?

The current city policy in place does not allow citizens to use the cut-off on the City side of the meter. Each property owner needs to have a cut-off on the customers side of the meter that they can use when repairs are needed.

20. What should I do if my water line has air or the water is not clear?

Once water service is restored, customers may experience a brief period of air, debris, or discolored water. In most cases, running cold water in the bathtub will clear the lines of air, debris, or discoloration. In the event of prolonged air or discoloration, please contact the Utility Department immediately to correct the issue by calling (254) 662-1415 or by emailing utilities@robinsontexas.org

21. What if there is a leak at the meter or problems after the meter is replaced?

Please contact the City’s Utility Department at (254) 662-1415 or by emailing utilities@robinsontexas.org. For after-hours, holiday or weekend emergencies, please call (254) 662-0525.

22. How many jobs will be lost over this new technology?

There will not be any jobs lost over this new technology. Any staff members will be shifted to other areas within the city.

23. Shouldn’t our focus be on fixing streets instead of installing new water meters?

The City of Robinson has been hard at work with over $6.48 million dedicated to city street construction since 2017 up to now. Visit www.UpgradingRobinson.com for more information on the city's investment in streets.

24. What's the difference between water usage and wastewater?

Water usage is the amount of water that flows through a customer’s meter during a billing period. Wastewater is the used water discharged from a household into the sewer system. For commercial customers the wastewater amount charged is based on the total water used. For residential customers the amount charged is based on the winter average.

25. How are tiers set?

Tiers are set with the adopted rates and will only change if the council votes for a change in rates by adopting a new ordinance.

26. How is the wastewater average calculated for residential customers?

The city takes the residential customer’s water usage during the months of December, January, and February, when irrigation is low and averages that to determine the monthly waste water charge for the next 12 months.

27. How are wastewater rates set?

The wastewater rates are set similar to the water rates. An independent contractor conducts a study to determine if current rates and rate structure provide the revenue needed to recover costs required to operate water and wastewater utility systems.

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Permits & Inspections Frequently Asked Questions

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1. Where is Building Inspection located and what are the hours of operation?

City Hall, 111 W. Lyndale Ave., Robinson, TX 76706,  Monday through Friday 8:00 a.m. - 5:00 p.m.
Hours of inspections: Monday through Thursday 8:00 a.m. - 4:30 p.m.; Friday 8:00 a.m. - 1:00 p.m. 

2. What forms of payment are accepted?

Master Card, Visa, checks, and cash.

3. What is the cost of a permit?

Permits will vary in cost according to type of application. Refer to the fee schedule section of our website by clicking here. (insert link https://www.robinsontexas.org/242/Fee-Schedule) 

4. When is a permit required?

Permits are required when there is new construction to a building as well as some repair work or alterations to an existing structure. In addition, when a building is to be remodeled or enlarged, a permit is required. New work consists of any new construction, commercial or residential, from vacant ground to a completed new structure. Projects that are considered cosmetic, such as new wallpaper, carpet, paint, cabinets, or trim work do not require a permit. Please visit other areas of our web site or contact Building Inspection for any questions concerning your specific project.

5. What construction can occur on property before issuance of a building permit, and when can dirt work begin on a project?

Site grading is authorized with a permit from Building Inspection.

6. Can a utility permit be issued prior to the building permit?

Yes, provided all applicable engineering issues are approved.

7. Is a pre-construction meeting required prior to new construction?

Yes. A pre-construction meeting is required for civil work, and these meetings are combined on building projects to address building permit topics.

8. Can a “foundation-only” permit be obtained?

Yes, provided the site is platted, there is no pending zoning change, building plans are provided for building placement, and no engineering issues remain unresolved. A “foundation-only” permit is issued by Building Inspection.

9. Can application be made for a building permit while the site is being platted or zoning is pending?

Yes. However, the building permit will not be issued until all platting and zoning issues are approved.

10. When can utilities be turned on?

Utilities for construction purposes may be released after permits are issued and installations are inspected by Building Inspection.

11. What is a Certificate of Occupancy?

A Certificate of Occupancy, or C.O., is required for all buildings or structures that are occupied or used. When a tenant leases a new space, a C.O. will be required. Upon issuance of a C.O. and approval of all required inspections, utilities will be released with the new tenant’s name. 

12. Is a new C.O. required when the business name stays the same but the owner of the business changes?

Yes. A new Certificate of Occupancy is required, and must be applied for through Building Inspection.

13. Can a portion of the building or structure be occupied prior to the completion of the entire building or structure?

A partial or conditional Certificate of Occupancy may be issued by Building Inspection under certain conditions.

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Stormwater Management Frequently Asked Questions

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1. What Does the Stormwater Management Program Do?

Our program oversees Robinson's Storm Water Management Plan. Multiple departments within the City are instrumental in implementing this plan. The City maintains the storm drainage system, inspects industrial and construction sites, performs stormwater sampling and system monitoring, investigates suspicious discharges or illegal dumping, and participates in public outreach and education.

2. What is stormwater, and where does it go?

Stormwater is runoff that is NEVER treated. When it rains, snows, sleets, or hails that precipitation comes into contact with many types of surfaces in the city: buildings, parking lots, streets, houses, yards, cars… and the list goes on! Ideally, rainwater would be absorbed into the ground however, in urbanized areas like parts of Robinson, there are surfaces that prevent absorption. When the rainwater cannot be absorbed it becomes runoff. Without a storm drainage system that runoff would cause a lot of flooding.

Robinson's Municipal Separate Storm Sewer System (MS4) is comprised of storm drains, ditches, lined and unlined channels, creeks, and streams. Stormwater in the City of Robinson drains into these conveyances and flows to the Brazos River.

3. Why does this program matter?

Rain washes over everything– including pollutants. Common stormwater pollutants include:
Motor oils and other automotive fluids
Soaps and detergents
Litter
Fertilizers, pesticides, and other yard chemicals
Pet waste
Soils and sediment
Yard debris (grass clippings, leaves, etc.)

Once these pollutants get into the storm drain system, they go straight to our local waterways without any treatment and can cause many negative impacts. Some of the harmful chemicals like motor oils, soaps, and pesticides are toxic not only to wildlife but also for our drinking water supply. Fertilizers can support harmful algae blooms. Decaying yard waste and pet waste can deplete the water of oxygen and kill fish. Pet waste also leads to increased bacterial contamination that can make water unsafe for swimming and other recreational activities.

4. How Do I Report A Concern?

To report a stormwater concern you can contact Justin French at the city by calling (254) 662-1415 or email Justin French. You can also submit a concern through our website.

5. How Can I Get Involved?

Check with the Texas Department of Transportation to see if there are any Adopt-a-Highway spots available in your area.

Interested in getting involved to protect our local streams, rivers, and lakes? Joining the local Texas Stream Team chapter allows you the opportunity to gain valuable hands-on experience while helping monitor waterways on a monthly basis. In addition to our region, basic water quality data is collected at sites across Texas and contributes to an overall picture of our state's water quality.

Participate in a Stormwater Volunteer Study! CoCoRaHS is the Community Collaborative Rain Hail and Snow Network– a grassroots volunteer organization that measures precipitation rates across the country. Volunteers measure and report daily precipitation amounts in their own backyards, providing a more accurate understanding of just how differently rainfall occurs, even across our city! Visit the CoCoRaHS website.

Check out more pollution prevention tips and gather other ideas on how you can prevent stormwater pollution at home by visiting TakeCareofTexas.org.

Do you have an idea for a volunteer project? Are you already doing a project you want us to know about? Contact us and let us know!

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Undefined/Defined High Water Use Bill

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1. Why was my bill so high?

There are many reasons why your bill may have been higher than expected. Water leaks are the most common reason for high water bills. For more information on checking for leaks, water saving tips, and how to read your meter, visit the High Water Bills page.

2. How do I know if I am eligible for an undefined high use water bill adjustment?

To be eligible for an undefined high water bill adjustment, you must:

• Be a single-family residential water customer and the account holder
• Have a minimum of 13 consecutive months of water use at the service address
• Have a single-billing period with undefined/defined high water use
• Have not received an undefined high water use bill adjustment during the previous 24 months
• Have been billed for water use greater than two times the average water use
• Complete and submit the application within 60 days of the end of the service period for the undefined high water use bill

3. Why wouldn’t I qualify for a high water use bill adjustment?

Your account may not qualify for an undefined/defined water use bill adjustment if during the high water volume period you:

• filled a swimming pool
• identified dripping faucets or other visible water leaks
• established a new landscape (new sod, new trees, xeriscaping)
• previously received an undefined high water use bill adjustment in the previous 24 months

4. How will my bill be adjusted?

If eligible, that account will receive an adjustment of up to 50% of the difference above the average water use for the one-month bill in question. (This is determined by using prior years' relevant use.) The adjustment is applied as a credit to your account. Upon receiving the adjustment, the account is ineligible for another adjustment for the next 24 months.

5. What is the difference between defined and undefined?

A defined high water usage is when you know about the leak and had it repaired, while an undefined high water usage is one that you were not aware of.

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Utility Services

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1. HOW DO I OPEN AN ACCOUNT?

You can open an account by coming into City Hall and filling out a New Service Application. An I.D. for the primary account holder is required at the time of opening the account. The following utility deposits are required when opening a new account: Water $75, Sewer $35, Garbage $13 and Connect Fee $10, totaling $133.00. Areas that are not on the city sewer system will not be required to pay the $35 Sewer deposit, making their total utilities deposit $98.

2. HOW DO I TRANSFER MY SERVICE TO ANOTHER ADDRESS IN ROBINSON?

If you already have service with us and need to transfer it to another area you will need to fill out a New Service Application. A disconnect date for the old address is needed with a completed Disconnect Service Request Form so service can be terminated. We will transfer any deposits that you may have along with any balance. There is a fee of $25 associated with a transfer.

3. WHAT ARE MY WATER RATES?

Customers are charged a monthly fee based on the size of their meter and usage (usage is measured in gallons).

Residential Minimum Bill - $46.25

First 10,000 gallons at $4.93 per 1,000

All over 10,001 gallons at $5.18 per 1,000

4. HOW ARE SEWER RATES DETERMINED?

For residential sewer rates, the city takes the average of the water usage from December, January, and February (which are typically the months with lower water usage). That average of water usage is then multiplied by the rate charged per thousand and then added to the minimum base rate. This sets the rate for the upcoming fiscal year, the fiscal year begins October 1st.

For commercial sewer rates, rates are based on water usage. There is a minimum rate but no maximum rate.

See Utility Rates page

*The average is set forth by City Council and rates can change at any time by City Council.

5. WHAT IF I DO NOT RECEIVE MY BILL WHEN EXPECTED?

Citizens bills are sent out on the 1st and 15th of every month. If you have not received your bill please call our utility department as soon as possible. Sometimes there may be a delay in the city sending out bills such as; the billing date falls on a city holiday (which will be sent out the next business day the city is open) or re-reads being conducted to ensure bills are accurate, etc.

6. WHAT SHOULD I DO IF I CANNOT PAY MY UTILITY BILL?

Contact the Utilities Department at (254) 662-1415 Ext. 6002 to set up payment arrangements. It's imperative to keep in contact with us so we can work with you.

7. WHAT CAN I DO IF MY SERVICE IS TURNED OFF OR DISCONTINUED FOR NON-PAYMENT?

Please come into City Hall to make your payment and the city will reestablish service at that time. You can also make your payment online, but you will need to contact the Utilities Department at (254) 662-1415 Ext. 6002 and notify them that payment has been made so service can be reestablished.

There is a re-connect fee of $35 to re-establish service if service is re-established between the business hours of 8 a.m. and 5 p.m. The re-connect fee goes up to $60 if service is re-established after business hours. After hours is between 5 p.m. and 9 p.m., we will not re-establish service after 9 p.m. After 9 p.m. water will be re-established the next morning.

8. CAN I GET AN ALLOWANCE ON MY WATER BILL FOR FILLING MY POOL OR AN ADJUSTMENT FOR INSTALLING NEW SOD OR LANDSCAPE MATERIALS?

No, the city has to charge for water used to cover the city's expenses.

9. HOW DO WE READ YOUR WATER METER?

Reading your water meter accurately is our priority. Our meter readers read meters 5 days a week with a handheld device. After they have completed their assigned route the information is downloaded into our system which updates the reads from the previous month. A comparison report is then printed to show any reads that are too high or too low (known as Hi-Lo Report), and the reads from that report are checked twice, sometimes up to three times to assure accuracy before billing.

10. HOW CAN I READ MY WATER METER?

The meter read is taken from the numbers found under the words gallons on your water meter. The meter shows the total number of gallons of water recorded since the meter was installed. Since we bill to the nearest hundreds of gallons, the meter reader discards the last two numbers (fixed or not). Your bill would be figured by subtracting the old number from the new number after one month's usage.

11. MY WATER METER BOX IS ALWAYS FULL OF DIRT OR DEBRIS. DOES THIS MEAN MY METER IS NOT BEING READ?

Dirt over the meter does not mean your meter is not being read. It is very common for meter boxes to fill with dirt, leaves and other yard debris. Listed here are some of the many contributing factors to this. Meter boxes are generally slightly lower than ground level and also are typically at lower spots in your yard, so all run-off makes it into the meter box. It is common to clean out your meter box one month only to find the meter covered again the following month. All it takes is a good rain, or watering of the lawn, for dirt from run-off to resettle over your meter. Dirt also can cover the meter as a result of insect or rodent activity or from slamming the meter box lid. Usually when we have reports of meter boxes being full of dirt and debris, the debris is easily cleared away and a meter reading can be taken.

To assist the meter reader, please keep the meter box free of garbage cans, boxes, piles of yard waste, or parked vehicles. Please do not install fences or plant trees or shrubs that restrict access to your meter or they may need to be removed.

12. MY WATER BILL INCREASED SUBSTANTIALLY THIS MONTH. WHAT'S WRONG?

Your water usage should be fairly constant all year. However, it might increase in the summer if you fill a swimming pool, water your lawn and/or wash cars frequently at your home. A sudden unexplained increase in water usage could be the result of a leak. Toilet leaks, in particular, are common and hard to catch until you have already received a high water bill(s).

13. HOW DO I DETECT A LEAK IN MY TOILET TANK?

Toilet leaks are normally caused by a problem with any of the following being bad; flapper valve, the flapper valve seat, the ballcock valve, the float arm and/or the overflow tube. The best way to determine if your tank is leaking is to use a dye test. Simply place a dye tablet, or three drops of food coloring, in your tank. If the color appears in your toilet bowl within a few minutes you have a leak and it may be best to consult a licensed plumber.

14. DOES EVERY METER HAVE A LEAK DETECTOR ON IT?

Older meters do NOT have a leak detector, but the newer ones do. A leak detector is a small, usually triangle-shaped feature, visible on the face of the water meter. If the leak detector is moving while all fixtures or faucets are shut off usually indicates water is being lost somewhere. If the house valve is turned off and the leak detector is moving usually indicates the service line is leaking (the pipe feeding water to the house from the water meter).

15. CAN THE CITY OF ROBINSON PINPOINT A LEAK FOR A CUSTOMER?

We can only show where the water is surfacing.

16. WILL THE CITY OF ROBINSON WORK ON THE PLUMBING IN MY HOME?

No, the city only provides a water meter and the service line to your property. All pipes inside the home and lines running from the meter to the home are the customer's responsibility.

17. WILL THE CITY OF ROBINSON REPAIR A LEAK IN AN UNDERGROUND WATER LINE ON MY PROPERTY?

All lines beyond the water meter belong to the homeowner and are their responsibility. If there is a leak beyond the water meter it should probably be repaired by a plumber.

18. THERE HAS BEEN WATER IN THE STREET FOR SEVERAL DAYS FROM A LEAK, AM I PAYING FOR THIS WATER?

No, water leaking in the street is likely coming from the City of Robinson distribution line and is not being charged to a customer's bill. Please call the city at (254) 662-1415 Ext. 6002 to report the leak. For after hours call 254.662.0525.

19. I HAVE REPORTED LEAKING WATER IN A STREET, BUT IT IS STILL NOT REPAIRED. WHY?

The City of Robinson maintains a list of water leaks needing repair. Leak repairs are prioritized based upon severity. Again, customers are NOT billed for leaks in the street.

20. WHY IS ALL THAT WATER JUST FLOWING OUT OF THE HYDRANT INTO THE STREET?

It may seem strange to see utility workers letting thousands of gallons of water flow freely from a hydrant, particularly during the hot summer months, or even during a drought. So why do we do this? As water ages in the distribution system, disinfectant levels can decrease. To ensure water maintains its proper disinfectant levels, flushing is required.

21. HOW DO I PROTECT MY WATER LINES FROM FREEZING?

A few precautions can save you from the mess of a frozen pipe and the expense of repairs:

• If you have a history of freezing pipes, or if your pipes run along or in outside walls, allow water to run in a small steady stream from both the hot and cold faucets.
• Disconnect outdoor garden hoses and drain outdoor faucets.
• Locate your main shut-off valve inside your house and label it.
• Wrap exposed pipes, typically found under sinks, especially if pipes are located on outside walls.
• If your house has a crawl space, close all vents and access doors.
• Open cupboard or cabinet doors to allow indoor heat to warm pipes.
• If you are going to be gone for an extended period of time, during cold spells, shut off your water service and open faucets to drain pipes.
• If you have an irrigation system, be sure it has been properly winterized.

22. WHAT IS THE DIFFERENCE BETWEEN PRESSURE AND VOLUME?

Pressure is the amount of water you get in force (PSI). Volume is the amount of water you are capable of receiving through your line.

23. WHAT WOULD CAUSE LOW PRESSURE ONLY AT ONE LOCATION?

When a customer calls and complains of "low pressure," it is usually is not low "pressure", instead it is typically low "volume" such as:

• If the problem is inside the home, it is a volume issue, not pressure.
• If the problem is at a particular fixture or faucet inside the home, the faucet or aerator screen might be plugged. Remove and clean the aerator or faucet screen to see if that solves the problem. If not, it may be best to call a plumber as the problem may lie internally. If the problem is internally it is not the responsibility of the City.
• If you recently installed a new irrigation system, and experience low pressure in the irrigation system, the system might be "over-designed." If this holds true you will need to modify the system or contact a plumber.

24. WHAT RULES AND/OR LAWS GOVERN THE OPERATIONS OF THE CITY UTILITIES?

The City of Robinson's utility department is governed by City Ordinances, which are passed by Robinson City Council. These ordinances state specifically the rates to be charged for all utility services. They also set forth the various service charges that you may be billed for such as; service turn on, meter test fee, and other miscellaneous fees. The State of Texas sets the regulations on the operations of the water system.

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Water and Wastewater Rate Study

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1. Why a Rate Study?

Rate studies are performed to ensure the current rates and rate structure provide the revenue needed to recover costs required to operate water and wastewater utility systems. The city acquired services from Raftelis, a third party consultant experienced in helping local governments and utilities improve their financial foundation while minimizing the impact on the people, to conduct the rate study. 

The City occasionally examines water and wastewater rates and structures to ensure we are able to adequately fund water and wastewater utility systems, including all costs associated with operating, maintaining, and expanding utilities. Since 2022, the city has experienced a substantial rise in costs associated with supplies required to operate our utility systems, such as fuel, chemicals, etc. In addition, the city engineer has identified several key projects necessary to ensure we continue running efficiently while meeting current and future demands.

2. What was Determined by the Study?

During the rate study, Raftelis discovered utility rates and fees are not adequate to ensure the city can provide affordable and reliable service in the future. They also determined that not all users were being charged for what they use and that wastewater customers are paying around $.77 per 1,000 gallons when the city is actually paying $1.44 per 1,000 gallons. The current rate structure does not incentivize wise water use. 

3. What is a Rate Structure?

A rate structure includes the elements that make up the total amount paid for water and wastewater services. The rate structure includes a fixed fee and a volume charge. A fixed fee is a flat fee based on the size of your water meter. A volume charge is the rate you pay per one thousand gallons of water you use.

4. What Changes are Being Proposed?

Changes to the Water Rate Structure

Fixed Fee:

Lower fixed fees for residential customers to help achieve more affordable rates. New fixed fees for commercial customers to match industry standards. This will help ensure that everyone is paying their fair share.

Volume Charge:

Residential customers volume charges will be moving from two tiers to a four tiers and changing the volume allotted for each tier. This is to encourage wise water use.

Residential water customers who use less than 10,000 gallons will likely experience a decrease in their bills while those who use over 10,000 will probably see an increase. Commercial water customers who are lower water users with smaller meters will more than likely see a decrease in their bill while higher users with larger meters will probably see an increase. 

Changes to the Wastewater Rate Structure

 Fixed Fee:

An increase to the fixed fee for meters 1" are larger, but everything under 1" the fee will stay the same. Removing the wastewater cap for all customers to ensure the city recovers the costs associated with the wastewater system while providing the ability to make necessary investments to infrastructure to ensure it stays functioning. 

Volume Charge:

An increase across the board for all users. However, lower water users will see a lower increase than higher users. 

Bottom line, the more water used, the bigger of an increase customers will see. 

5. When Will These New Rates Take Effect?

New rates will take effect January 1, 2024.

6. What are the Proposed Water Rates?

Residential Water
Description	Current Rate	Proposed
Fixed Charge	$46.25	$40.36
Volume Charges
Tier 1	$4.93	$4.11
Tier 2	$5.18	$5.60
Tier 3	N/A	$9.33
Tier 4	N/A	$13.06

Commercial Water
Description	Current	Proposed
Fixed Charge  Based on Meter Size
3/4 inch	$50.92	$40.36
1 inch	$54.30	$57.36
1.5 inch	$57.69	$75.98
2 inch	$61.10	$114.13
3 inch	$64.49	$196.81
4 inch	$67.89	$352.65
6 inch	N/A	$610.44
8 inch	N/A	$775.21
Volume Charge
Tier 1	$5.09	$4.82
Tier 2	$5.34	$6.02

7. What are the Proposed Wastewater Rates?

Residential Wastewater
Description	Current Rate	Proposed
Fixed Charge	$41.75	$41.30
Volume Charges
Per 1,000 gallons	$.77	$2.43
Max Bill	$44.73	N/A
Tier 3	N/A	$9.33
Tier 4	N/A	$13.06

Commercial Wastewater
Description	Current Rate	Proposed
Fixed Charge  Based on Meter Size
3/4 inch	$45.07	$45.07
1 inch	$46.33	$48.23
1.5 inch	$47.57	$59.79
2 inch	$48.83	$65.34
3 inch	$50.07	$122.19
4 inch	$51.32	$143.61
6 inch	N/A	$193.05
8 inch	N/A	$266.46
Volume Charges
Per 1,000 gallons	$.85	$1.89

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Water Leak Repair Bill Adjustment

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1. Why was my bill so high?

There are many reasons why your bill may have been higher than expected. Water leaks are the most common reason for high water bills. For information on checking for leaks, water saving tips, and how to read your water meter, visit the High Water Bills page.

2. What type of water leak may qualify for a water leak repair bill adjustment?

A hidden water leak, beyond your control, such as under the foundation or inside the wall may qualify for a leak adjustment. To be eligible for a water leak repair bill adjustment, you must contact Customer Care (254) 662-1415 within 60 days of your leak repair. You will be asked to provide:

• An  Adjustment Application
• A copy of the repair receipt or paid in full invoice
• Your Robinson Water account number
• The property address where the repair took place
• Range of high bill dates caused by the leak
• The date and description of the repair
• Send these documents to customer care along with the application by one of the following methods:

Email: utilities@robinsontexas.org

Mail: Robinson Water Department

Attn: Water Bill Adjustment

111 W Lyndale

Robinson, TX 76706

3. Why would I not qualify for a water leak repair bill adjustment?

Your account may not qualify for a water leak repair bill adjustment if during the high water volume period you:

• Failed to provide documentation that the leak was repaired,
• Filled a swimming pool,
• Established a new landscape (new sod, new trees, xeriscaping), or
• Received a water leak repair bill adjustment in the previous 12 months.

4. Did you receive a high water bill due to a hidden water leak?

If so, you may be eligible for a water leak repair bill adjustment.

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Why Does MYH2O Smell?

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1. Why does my tap water smell or tasty musty or earthy?

Naturally-occurring organic compounds are created when plant material decays in rivers, lakes, and reservoirs. Those organic compounds frequently cause musty, earthy odors, especially toward the end of summer, when temperatures are at their highest and there is more exposure to sunlight. Algae is removed during the treatment process. However, some of their metabolites may be left behind.

The two most common metabolites are geosmin and 2-methylisoborneol (MIB). Even though these compounds are harmless, the human senses of taste and smell are extremely sensitive to them and can detect them in the water at concentrations as low as 5 parts per trillion. 

Although these compounds may impart an odor, they do not adversely affect the safety of your drinking water.

2. Why does my water smell or taste like chlorine?

During the treatment process, chlorine is added to water as a disinfectant. Before the water leaves the treatment plant, ammonia is added to form chloramines to keep the water disinfected while it is distributed to homes and businesses. Chloramines may impart a chlorinous, or medicinal, taste or odor to your drinking water. Chloramines, rather than chlorine, are used to maintain a disinfectant residual because they are more stable, form fewer disinfection by-products, and tend to produce less offensive tastes and odors.

Small amounts (levels below 4 mg/L) of added chlorine are not harmful to your health. However, chlorine can be smelled (and often tasted) at just 1 mg/L. If your tap water’s bleach/chlorine taste is particularly strong, it may be due to your water supplier distributes water over vast distances and needs to add extra chlorine in order to keep the water clean over the longer travel time.

3. Is there anything I can do to help with the taste or smell?

Most often, a particulate filter or activated carbon filter can be used to remove certain smells and odors from your water. Chilling your water in the refrigerator could also help with the smell and taste. You can also reduce the taste of chlorine, by letting your tap run for about five minutes before filling up your cup.

4. Where Does Robinson Get Their Water?

Water supply for the City’s water system is provided by two sources which include groundwater and treated surface water. Find more details about Water Distribution for the City of Robinson here.

5. Is Tap Water Safe to Drink?

In order to ensure that tap water is safe to drink, EPA prescribes regulations which limit the amount of certain contaminants in water provided by public water systems. The Safe Drinking Water Act (SDWA) was established to protect the quality of drinking water in the U.S. This law focuses on all waters actually or potentially designed for drinking use, whether from above ground or underground sources. The Act authorizes EPA to establish minimum standards to protect tap water and requires all owners or operators of public water systems to comply with these primary (health-related) standards.

EPA requires community water systems to deliver a Consumer Confidence Report (CCR), also known as an annual drinking water quality report, to their customers. Based on the analysis of data from the most recent U.S. Environmental Protection Agency (EPA) required testing, Robinson’s Drinking Water Meets or Exceeds All Federal (EPA) Drinking Water Requirements which can be found in the most recent Consumer Confidence Report (CCR).