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1. What are the new digital water meters?
2. What is Advanced Metering Infrastructure?
3. Why are we getting digital water meters?
4. How does the new technology work?
5. How will the new digital water meters benefit me?
6. How much will the digital water meters cost me?
7. Will my water bill increase?
8. How will I be able to access the data on my water usage?
9. How many days, weeks, months of back data will be available?
10. What types of alerts will I be able to set up?
11. How secure will my data and information be?
12. What if a customer wants to keep their current meter?
13. Will there be a schedule made available on when meters will be switched for specific areas?
14. Do I need to be present during the meter exchange service?
15. Will my water service be interrupted during the installation?
16. Will these new digital water meters be safe for me and my family?
17. Will the electronic device on the meter interfere with other electronic equipment?
18. What prevents someone from removing the top of the meter, where the information is stored?
19. Will the new meters be easier to turn off for repairs?
20. What should I do if my water line has air or the water is not clear?
21. What if there is a leak at the meter or problems after the meter is replaced?
22. How many jobs will be lost over this new technology?
23. Shouldn’t our focus be on fixing streets instead of installing new water meters?

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1. What does the class cost?
2. When and where are classes held?
3. Who can attend the CPA?

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1. How to make a complaint?
2. Can an officer appeal a decision?
3. What happens when a complaint is found to be true?
4. What happens if the complaint is NOT true?
5. What if someone makes a false complaint?
6. What if you are not satisfied with the decision?

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1. What will my rate be with the new solid waste service?
2. Who is the new service provider?
3. Why A New Company?
4. Are there any hidden fees?
5. What’s the increase from what I am paying now?
6. Why an increase in rates?
7. When will the new increase and solid waste services begin?
8. How will billing work with this new service?
9. Will each resident receive polycart(s)?
10. How do we know what cart to use for solid waste and which one to use for recyclables?
11. Do we have to use the carts?
12. Why carts?
13. Are there special instructions when setting out the carts?
14. What happens if one of my set outs is deemed unacceptable?
15. What if we need an additional cart?
16. What happens if we added a cart to our account, but no longer need it?
17. What happens if the cart is damaged, lost, or stolen?
18. Is there a way to identify the carts issued to me?
19. When will we receive our new carts?
20. What do we do with our old carts if we no longer want them?
21. Do we get to keep the carts if we end our service with Waste Management?
22. What happens if I am unable to get my cart to the curb due to health/medical reasons?
23. What should we do if there is a missed collection or experiencing any other issues?
24. Who do I contact if have questions about commercial services?
25. What are the collection days for each service?
26. Are we required to recycle?
27. What do we do with the recycle cart if we do not want to recycle?
28. How will I know what day and time my trash, recycle, and brush/bulk be picked up?
29. How do we know what is acceptable and not acceptable recycle?
30. What happens if non-recyclable items are placed in the recycle cart?
31. Will Chipper/Shredder Day continue?
32. What is accepted during Bulk/Brush pick-up?
33. Are there any special requirements for Brush/Bulk set out?
34. How does the “At Your Door” Hazardous Waste program work?
35. What is accepted in the Hazardous Waste Collection?

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1. What Does the Stormwater Management Program Do?
2. What is stormwater, and where does it go?
3. Why does this program matter?
4. How Do I Report A Concern?
5. How Can I Get Involved?

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1. Why was my bill so high?
2. How do I know if I am eligible for an undefined high use water bill adjustment?
3. Why wouldn’t I qualify for a high water use bill adjustment?
4. How will my bill be adjusted?
5. What is the difference between defined and undefined?

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1. Why was my bill so high?
2. What type of water leak may qualify for a water leak repair bill adjustment?
3. Why would I not qualify for a water leak repair bill adjustment?
4. Did you receive a high water bill due to a hidden water leak?