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1. Why was my bill so high?

There are many reasons why your bill may have been higher than expected. Water leaks are the most common reason for high water bills. For information on checking for leaks, water saving tips, and how to read your water meter, visit the High Water Bills page.

2. What type of water leak may qualify for a water leak repair bill adjustment?

A hidden water leak, beyond your control, such as under the foundation or inside the wall may qualify for a leak adjustment. To be eligible for a water leak repair bill adjustment, you must contact Customer Care (254) 662-1415 within 60 days of your leak repair. You will be asked to provide:

• An  Adjustment Application
• A copy of the repair receipt or paid in full invoice
• Your Robinson Water account number
• The property address where the repair took place
• Range of high bill dates caused by the leak
• The date and description of the repair
• Send these documents to customer care along with the application by one of the following methods:

Email: utilities@robinsontexas.org

Mail: Robinson Water Department

Attn: Water Bill Adjustment

111 W Lyndale

Robinson, TX 76706

3. Why would I not qualify for a water leak repair bill adjustment?

Your account may not qualify for a water leak repair bill adjustment if during the high water volume period you:

• Failed to provide documentation that the leak was repaired,
• Filled a swimming pool,
• Established a new landscape (new sod, new trees, xeriscaping), or
• Received a water leak repair bill adjustment in the previous 12 months.

4. Did you receive a high water bill due to a hidden water leak?

If so, you may be eligible for a water leak repair bill adjustment.