WHAT CAN I DO IF MY SERVICE IS TURNED OFF OR DISCONTINUED FOR NON-PAYMENT?

Please come into City Hall to make your payment and the city will reestablish service at that time. You can also make your payment online, but you will need to contact the Utilities Department at (254) 662-1415 Ext. 6002 and notify them that payment has been made so service can be reestablished.

There is a re-connect fee of $35 to re-establish service if service is re-established between the business hours of 8 a.m. and 5 p.m. The re-connect fee goes up to $60 if service is re-established after business hours. After hours is between 5 p.m. and 9 p.m., we will not re-establish service after 9 p.m. After 9 p.m. water will be re-established the next morning.

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1. HOW DO I OPEN AN ACCOUNT?
2. HOW DO I TRANSFER MY SERVICE TO ANOTHER ADDRESS IN ROBINSON?
3. WHAT ARE MY WATER RATES?
4. HOW ARE SEWER RATES DETERMINED?
5. WHAT IF I DO NOT RECEIVE MY BILL WHEN EXPECTED?
6. WHAT SHOULD I DO IF I CANNOT PAY MY UTILITY BILL?
7. WHAT CAN I DO IF MY SERVICE IS TURNED OFF OR DISCONTINUED FOR NON-PAYMENT?
8. CAN I GET AN ALLOWANCE ON MY WATER BILL FOR FILLING MY POOL OR AN ADJUSTMENT FOR INSTALLING NEW SOD OR LANDSCAPE MATERIALS?
9. HOW DO WE READ YOUR WATER METER?
10. HOW CAN I READ MY WATER METER?
11. MY WATER METER BOX IS ALWAYS FULL OF DIRT OR DEBRIS. DOES THIS MEAN MY METER IS NOT BEING READ?
12. MY WATER BILL INCREASED SUBSTANTIALLY THIS MONTH. WHAT'S WRONG?
13. HOW DO I DETECT A LEAK IN MY TOILET TANK?
14. DOES EVERY METER HAVE A LEAK DETECTOR ON IT?
15. CAN THE CITY OF ROBINSON PINPOINT A LEAK FOR A CUSTOMER?
16. WILL THE CITY OF ROBINSON WORK ON THE PLUMBING IN MY HOME?
17. WILL THE CITY OF ROBINSON REPAIR A LEAK IN AN UNDERGROUND WATER LINE ON MY PROPERTY?
18. THERE HAS BEEN WATER IN THE STREET FOR SEVERAL DAYS FROM A LEAK, AM I PAYING FOR THIS WATER?
19. I HAVE REPORTED LEAKING WATER IN A STREET, BUT IT IS STILL NOT REPAIRED. WHY?
20. WHY IS ALL THAT WATER JUST FLOWING OUT OF THE HYDRANT INTO THE STREET?
21. HOW DO I PROTECT MY WATER LINES FROM FREEZING?
22. WHAT IS THE DIFFERENCE BETWEEN PRESSURE AND VOLUME?
23. WHAT WOULD CAUSE LOW PRESSURE ONLY AT ONE LOCATION?
24. WHAT RULES AND/OR LAWS GOVERN THE OPERATIONS OF THE CITY UTILITIES?