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We would love to hear your thoughts, concerns or problems with anything so we can improve! We welcome all input on our officer's conduct, and we want to hear any positive or negative experiences you have in Robinson. Any information below will be kept for department use only. When a citizen has a complaint against a Police Department employee (commissioned or civilian), the complaint is directed to the department's Chief of Police. You may use this online form or come into the office in person at 111 W. Lyndale, Robinson, Texas 76706. Our office hours are 8:00 a.m. to 5 p.m., Monday through Friday. If the office is closed, you may still file a complaint with any Police Department supervisor, who will then forward your report to the Chief. Texas law requires that all complaints against police officers be in writing and signed by the person making the complaint. Complaints must be made within 30 days of the incident unless special circumstances exist. The person who was wronged must file the complaint; other persons may give statements as witnesses. The Chief of Police will ensure that a thorough investigation of your complaint is conducted. Just as citizens who are arrested must be told the charges against them, a police employee must be given a copy of the complaint before any disciplinary action is taken. When the investigation is completed, you will be notified of the results and what action is taken.
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