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Citizens Police Academy

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1. What does the class cost?

There is no fee for attending the Robinson Citizens Police Academy.

2. When and where are classes held?

Classes are held in the training room at the Robinson Police Department.

3. Who can attend the CPA?

Individuals who apply for the Robinson Citizens Police Academy must be over age 18 and either live or work in Robinson. There is a minimal background check. You will be notified in writing or by phone as to whether you have been accepted, denied, or placed on a waiting list for a future class.

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Making A Complaint

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1. How to make a complaint?

Any citizen who feels like they have been targeted by a Robinson Police Officer in violation of this policy can file a complaint online, by mail, or in person. When a citizen lodges a complaint against a member of the Robinson Police Department, the complaint will be investigated by a supervisor and forwarded to the Office of the Chief of Police. TEXAS STATE LAW (Government Code 614.022) requires that all complaints against police officers must be in writing and signed by the person making the complaint. Just as citizens who are arrested must be notified of the charges against them, the police officer must be given a copy of the complaint before any disciplinary action may be taken. The person who claims to be aggrieved must make the complaint. Other persons may give statements as witnesses. The Chief of Police will conduct a thorough investigation of your complaint and you will be advised of the outcome. Traffic tickets issued or differences of opinion between police officers and citizens over the issuance of traffic tickets will not be investigated. Specific allegations of misconduct or racial profiling about a member(s) of the department will be thoroughly investigated.

2. Can an officer appeal a decision?

Just as citizens charged with criminal offenses can appeal a court’s decision, a police employee is afforded the right to appeal the action taken against them. The City of Robinson has established procedures for employees to follow in their appeals, just as the Police Department has established procedures for ensuring that complaints by citizens against police employees are thorough and impartially investigated.

3. What happens when a complaint is found to be true?

When the investigation of a complaint reveals that the charges are true, and should be sustained against a police employee, the Chief of Police notifies the employee and may take one of the following actions, depending on the nature of the violation:

1. Reprimand the employee
2. Suspend the employee without pay
3. Demote the employee
4. Discharge the employee

4. What happens if the complaint is NOT true?

Police employees must be afforded certain rights the same as with all citizens and complaints must be supported by sufficient evidence. If there is not sufficient evidence to sustain the complaint, the officer is notified and continues on duty. If he was removed from duty during the investigation, the employee will be paid for that period.

5. What if someone makes a false complaint?

People who intentionally make false complaints or allegations against police violate Chapter 37 of the Texas Penal Code. Texas law provides punishment for an individual adjudged guilty of committing an offense if, with intent to deceive and knowledge of the statements meaning, he / she makes a false statement under oath or swears to the truth of a false statement previously made; and, the statement is required or authorized by law to be made under oath.

A person who commits an offense under this section can be charged with offenses ranging from a Class B Misdemeanor to a Felony of the Third Degree. Punishments can range from confinement of 180 days in jail to 10 years of imprisonment and a fine not to exceed $10,000.

This information is not intended to intimidate the complainant or any witness, but is provided to avoid retaliation against police officers or departmental staff.

6. What if you are not satisfied with the decision?

If you are not satisfied with the results of the investigation you may appeal to: The Office of the City Manager, located in City Hall, 111 W. Lyndale, Robinson, Texas and to the McLennan County District Attorney located at the McLennan County Courthouse, 501 Washington Ave, Waco, TX 76701 Federal Bureau of Investigation located at 510 N Valley Mills Dr, Waco, TX 76710

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MyH20 Questions Answered

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1. What are the new digital water meters?

The City’s new digital water meters will be installed to replace the City’s current meters. Also known as Advanced Metering Infrastructure, the digital water meters provide the City and its customers with accurate near real-time data on their individual water usage along with alerts to notify us of potential issues such as a leak. This technology will help customers gain a deeper insight and understanding on how and when they use water.

2. What is Advanced Metering Infrastructure?

Advanced Metering Infrastructure (AMI) is a system of transmitters and receivers that allow customers water usage data to be sent directly to our offices using a radio frequency signal. This will allow for two-way electronic communication between the customer's meter and utility personnel.

3. Why are we getting digital water meters?

Heat and drought tend to lead to increased water usage for customers. Whether it's watering the yard, filling a swimming pool, preventing a shift in the foundation, or watering the lawn, all can play a role in customers experiencing higher water bills in the summer. Higher water bills usually increase customers' concern over their usage and bill accuracy. To find a solution to these concerns, City Council directed Robinson staff to embark on a thorough vetting process to find the ideal technology that would empower customers to learn more about their water use while ensuring the accuracy of customers' water usage and bill. 

The digital water meters from Sensus were identified as the most cost-effective and reliable technology for this endeavor. These digital water meters are designed to help customers understand and gain insight into how and when they use water. They also provide the opportunity to determine and locate water leaks quicker, aiding in preserving this natural resource.

4. How does the new technology work?

Digital water meter readings are encrypted and sent through an automated network, using a private radio frequency (RF) channel, from the digital water meter to the utility. The meter data display looks similar to the numbers on a car odometer and has nine digits. The digits on the meter represent the number of gallons consumed down to the 1/100th of a gallon.  The last two digits can be used as leak indicators to detect water flow through the meter.

5. How will the new digital water meters benefit me?

The AMI system will provide a new customer web portal where customers can monitor their water usage more closely, allowing customers to manage their own water usage and reduce costs associated with their water bills. Some of the many benefits customers gain from the new technology include:

• The ability to track water usage and investigate possible leaks or continuous water use such as; a running garden hose, leaky water pipe, or broken sprinkler head.
• Precise meter readings and water usage data in near real time, allowing for identification of high usage and suspected leaks.
• More frequent meter reading, as opposed to monthly readings, which allows you to make necessary adjustments sooner, rather than later, to reduce and manage costs.
• Improved customer service options including; representatives who can guide you through your water usage portal and suggest cost savings tips based on your past usage patterns and trends.

6. How much will the digital water meters cost me?

The project was financed through the City’s Capital Improvement Project funds. Customers will not incur any additional cost for the digital water meters. However, these water meters are much more accurate than the previous water meters used so customers could see an increase in monthly water usage due to this efficiency.

7. Will my water bill increase?

Possibly. There are two primary reasons you might see an increase in your water bill. Traditional meters and AMI meters measure water traveling through to the home in the same way, but the improved performance of a new meter can result in a more accurate measurement of the water used due to an inaccurate older water meter or potential leaks that have gone unnoticed. Due to this, customers may notice an increase in their bill based on actual consumption. However, if your old meter was operating properly, you may not see any changes in your monthly bill. It's important to remember that higher than normal water bills can also indicate a household leak and should be investigated. The City of Robinson has some troubleshooting tips on our website: https://www.robinsontexas.org/DocumentCenter/View/1956/Check-for-Leaks-PDF

8. How will I be able to access the data on my water usage?

Customers will be setup with access to a customer web portal which they can access from a laptop, tablet or mobile device. To obtain access to the portal, customers will need to create a unique username and password. 

9. How many days, weeks, months of back data will be available?

Customers will still have access to up to 3 years of previous water usage history through their previous customer portal. However, the new AMI customer portal will keep up to 3 years of previous usage once the new system begins.

10. What types of alerts will I be able to set up?

Customers will have the ability to set up an alert to determine if there is any water loss or waste on their property. Customers will also be able to establish Billing Cycle Thresholds for additional alerts such as:

• Daily Usage Alert  – Alerts you when you are using more than a given amount in a day.
• Billing Cycle Usage Alert – Alerts you when you are using more than a given amount in a billing cycle.
• Vacation Alert – Alerts when usage has occurred at your home when you are away.

11. How secure will my data and information be?

Data from the meters is encrypted and sent through a safe and secure network to the utility databases. The meter system transmits only the water meter readings, the meter identification number, and diagnostic information to verify that the automated meter equipment is operating correctly. No personally identifiable information is stored at the meter. Only key authorized utility personnel, such as customer service representatives, can access your account if needed.

12. What if a customer wants to keep their current meter?

Our current residential meters do not have the ability to be read remotely. In order to make the conversion to Automated Metering, all meters that are not currently a Sensus meter need to be replaced so they can communicate with the new system.

13. Will there be a schedule made available on when meters will be switched for specific areas?

The City of Robinson will work with Aqua-Metric to plan meter change outs. Once a deployment plan has been established and mapped out, then Aqua-Metric will begin advancing through the city's service area to replace existing water meters. The meter exchange will take place between 8:00 a.m. and 5:00 p.m., Monday through Friday. 

14. Do I need to be present during the meter exchange service?

In most cases no. The meter is accessible from the outside of the home so the customer will not be required to be present during the exchange. The contractor will attempt to notify any occupants of the momentary water outage prior to temporarily disconnecting the water. Customers will be required to ensure the meter is free and clear of any debris or obstructions that may prevent the contractor from replacing the meter. If the meter is located within a fenced area that contains animals, we ask that all animals be secured for the safety of the animal and technician.

15. Will my water service be interrupted during the installation?

Yes, but only briefly – typically 5 to 15 minutes while the meter is being replaced. The installation technician will attempt to notify customers in advance of the brief water outage during the meter exchange.

16. Will these new digital water meters be safe for me and my family?

Yes. Digital water meters operate at much lower levels of radio frequencies than cell phones, microwaves, wireless routers, and even baby monitors. Any concerns over the safety of wireless data transmission should be directed to the FCC, as it is the regulatory agency responsible for permitting the safe use of radios.

17. Will the electronic device on the meter interfere with other electronic equipment?

No. The radio transmission operates in compliance with Federal Communications Commission (FCC) regulations to avoid interference with other electronic devices.

18. What prevents someone from removing the top of the meter, where the information is stored?

Consumption and alarm data is stored within the meter and transmitter device. In the event the connection is disrupted or severed between the meter and transmitter, an alert will be sent to notify utility personnel of potential tampering. In addition, tampering can result in a $150 charge on a utilities account. Note: No personally identifiable information is stored within the meter or transmitter.

19. Will the new meters be easier to turn off for repairs?

The current city policy in place does not allow citizens to use the cut-off on the City side of the meter. Each property owner needs to have a cut-off on the customers side of the meter that they can use when repairs are needed.

20. What should I do if my water line has air or the water is not clear?

Once water service is restored, customers may experience a brief period of air, debris, or discolored water. In most cases, running cold water in the bathtub will clear the lines of air, debris, or discoloration. In the event of prolonged air or discoloration, please contact the Utility Department immediately to correct the issue by calling (254) 662-1415 or by emailing utilities@robinsontexas.org

21. What if there is a leak at the meter or problems after the meter is replaced?

Please contact the City’s Utility Department at (254) 662-1415 or by emailing utilities@robinsontexas.org. For after-hours, holiday or weekend emergencies, please call (254) 662-0525.

22. How many jobs will be lost over this new technology?

There will not be any jobs lost over this new technology. Any staff members will be shifted to other areas within the city.

23. Shouldn’t our focus be on fixing streets instead of installing new water meters?

The City of Robinson has been hard at work with over $6.48 million dedicated to city street construction since 2017 up to now. Visit www.UpgradingRobinson.com for more information on the city's investment in streets.

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Solid Waste

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1. What will my rate be with the new solid waste service?

The new rate will be $17.14.

Residential Solid Waste Services Breakdown
Solid Waste Collected One (1) Time Per Week in One (1) 96 Gal-Polycart, Brush/Bulk (up to 3cu yds.) picked up at your curb, Recycle collected Every Other Week in One (1) 96 – Gallon Polycart	$14.59 per home, per month
“At Your Door Hazardous Waste Collection”	$.86 per home, per month
Franchise and Billing Fee	$1.69 per home, per month
Total:	$17.14 per home, per month
Additional 96- Gallon PolyCarts	$5.55 per polycart, per home

2. Who is the new service provider?

Waste Management

3. Why A New Company?

The current solid waste contract with Waste Connections is set to expire June 30th. With the expiration of the current contract, a rate increase was inevitable. The City took this opportunity to solicit for bids through a Request for Proposals process. The Request for Proposals developed addressed the current problems, concerns, and complaints being made to the city about the current solid waste services and requested quotes for solid waste, recycling, bulk/brush, and hazardous waste services based on feedback the city received from surveys, social media etc. Once all bids were submitted the City evaluated each submittal and interviewed the top two solid waste companies based on services and rates stated in the bid.  Waste Management was selected based on their years of experience, services, and service rates. A contract was then negotiated with Waste Management based on the services and service rate proposed and provides the city with the power/authority to establish compliance if any issues were to arise like we have addressed with the current company. 

4. Are there any hidden fees?

No, there are no hidden fees. The breakdown provided under "What will my rate be with the new solid waste service?" covers the charges for each service and then provides the total for all rates combined. It also lists the cost for additional carts. 

5. What’s the increase from what I am paying now?

The current monthly charge for solid waste services is $12.40. The new service rate will increase by $4.74.

6. Why an increase in rates?

An increase was inevitable with the current Waste Connections contract expiring June 30th.

7. When will the new increase and solid waste services begin?

The new services with Waste Management are set to begin July 2^nd. However, the contract with them will begin July 1^st. There will be an interruption in service the first week due to the 4th of July holiday that Wednesday. Solid waste collection will run one-day late beginning Wednesday through Saturday. 

8. How will billing work with this new service?

Billing will continue through the City of Robinson utility bills.

9. Will each resident receive polycart(s)?

Yes, each resident will receive one (1) 96-gallon cart for solid waste and one (1) 96-gallon cart for recyclables.

10. How do we know what cart to use for solid waste and which one to use for recyclables?

Solid waste carts will be green with a green lid and recycle carts will be green with a yellow lid. Recycle carts will have acceptable recyclables list on the lid.

11. Do we have to use the carts?

Yes, your solid waste and recycling will not be picked up if it is not in the issued cart(s). However, if you decide you do not want to recycle you will not use the recycle cart because you can NOT use the recycle cart for solid waste.

12. Why carts?

The City decided to negotiate carts in the contract with Waste Management to address concerns shared by customers with carts/cans being blown around or left in road/driveways, the expense of heavy-duty carts, litter, etc. Carts will remove bagged trash from the streets, limit the abuse of carts from service, wind, animals, etc and allow each resident to have access to an industrial size cart. Waste Management will be utilizing automatic trash trucks for the cart service which also requires a specific type of cart.

13. Are there special instructions when setting out the carts?

Yes, only items placed in carts will be picked up during collection. All solid waste should be bagged and placed in the cart. All recyclables should be loose, NOT bagged, inside the cart. Carts should not be overloaded and cart lids should be securely closed. Carts should be placed no further than three (3) feet of the curb, swale, paved surface of the roadway, closet accessible roadway, or other location agreed to by Waste Management and the customer. Carts should be placed at least 3 feet from other carts and at least six (6) feet from other objects such as; mailboxes, vehicles, etc. The cart handle should face the home with arrows on the lid facing the street.

14. What happens if one of my set outs is deemed unacceptable?

Waste Management will immediately provide an Unacceptable set-out notice to the customer stating the reason the set-out was unacceptable.

15. What if we need an additional cart?

You can contact the City to request an additional cart be added to your account. Each cart is an additional $5 per cart, $5.55 after city and franchise fees are accessed and will be billed in addition to the service rate of $17.14 on each months bill.

16. What happens if we added a cart to our account, but no longer need it?

Just notify the Utility Department that you would like to remove the additional cart from your account and we will get it removed and notify Waste Management to pick-up the additional cart. You can contact the Utility Department by phone (254) 662-1415 or email utilites@robinsontexas.org.

17. What happens if the cart is damaged, lost, or stolen?

Waste Management will replace damaged carts, but residents are responsible for lost or stolen carts. The main intent is for all parties to take responsibility for the care of the carts. We do not feel that there will be any issues with stolen carts especially with carts being set out and taken in within a reasonable amount of time. But, if some rare chance it does become a problem the city will address it then.

18. Is there a way to identify the carts issued to me?

Each cart will have a number. Residents are encouraged to write that number down. The City is working on the possibility of providing plain white bumper stickers that customers can pick-up at City Hall and write their address on them to be placed on each cart. We will update customers once this has been decided on. 

19. When will we receive our new carts?

A tentative date of June 18^th and 29th has been set for cart delivery. More information will be sent out as we move closer and receive additional info.

20. What do we do with our old carts if we no longer want them?

You can put these out for pick-up during Bulk/Brush collection day with a sign that says “trash” and Waste Management will dispose of them.

21. Do we get to keep the carts if we end our service with Waste Management?

No, ALL carts are the property of Waste Management and should be left at the residence if the tenant moves.

22. What happens if I am unable to get my cart to the curb due to health/medical reasons?

Special collection is available to APPROVED disabled and/or handicapped residential customers. This determination is made by the City through an application process. We are currently working on the application, but in the meantime, you can notify the Utility Department to have your name added to a list and we will issue the application once it is available. You can call the Utility Department at (254) 662-1415 or email them at utilities@robinsontexas.org. 

23. What should we do if there is a missed collection or experiencing any other issues?

You will contact the Utilities Department with any questions or concerns at (254) 662-1415 or utilities@robinsontexas.org.

24. Who do I contact if have questions about commercial services?

All commercial dumpster questions and concerns will contact Waste Management directly at 1-800-800-5804 or csstex@wm.com. All light commercial businesses utilizing cart service will need to contact the Utilities Department at (254) 662-1415 or utilities@robinsontexas.org.

25. What are the collection days for each service?

• Solid waste will be collected EVERY week Monday through Friday.
• Recycle will be collected EVERY OTHER week Monday through Friday.
• Hazardous waste will be collected as often as needed from your doorstep all year round but has to be set up first by visiting www.wmatyourdoor.com or by calling 1-800-449-7587.
• Brush/Bulk will be collected EVERY week on Wednesday’s.

26. Are we required to recycle?

No, it’s up to each residential customer if they would like to recycle or not. However, the recycle cart cannot be used for solid waste collection.

27. What do we do with the recycle cart if we do not want to recycle?

We encourage all residents to at least try the recycle out for 30 days. Recycling will lessen the number of items placed in your solid waste cart and relieve items from going into the landfill. Landfills are filling up and the City of Waco has provided an idea of the struggles associated with trying to find a new location. If you decide you still do not want the cart, contact the Utility Department at (254) 662-1415 or email utilities@robinsontexas.org and will notify Waste Management to pick it up.

28. How will I know what day and time my trash, recycle, and brush/bulk be picked up?

Waste Management will have route schedules no later than 60 days before the contract begins. Once the city receives these scheduled routes we will begin sharing this information with our residents.  There will also be a brochure included on each cart that provides route schedules, route maps, appropriate setouts, what can and cannot be included in your solid waste, recycle and hazardous waste set-outs, appropriate set-outs, how to report a missed collection, etc.

All Bulk/Brush will be picked up on Wednesday's.

As far as times, residential collection will begin no earlier than 7 a.m. and normally not extend past 7 p.m.

29. How do we know what is acceptable and not acceptable recycle?

All residents will be provided a brochure that lists acceptable and non-acceptable items and will be on the top of each recycle cart lid. This list will also be available on the City’s website under solid waste and is listed below.

Acceptable Recyclable Materials
Aluminum food and beverage containers - empty	All other office paper without wax liners
Ferrous (Iron) cans – empty	PET plastic containers with the symbol #1 – with screw tops only - empty
HDPE natural rigid plastic containers with the symbol #2 (milk and water bottles) – empty	HDPE pigmented rigid plastic containers with the symbol #2 (detergent, shampoo bottles, etc.) - empty
Rigid plastic tubs or containers with symbols #3, #4, #5, #6, #7 – empty	Newsprint
Old corrugated containers	Magazines, glossy inserts, and pamphlets
Catalogs	Cereal boxes; detergent, gift and snack boxes
Telephone books	Printer paper
Copier paper	Mail

Non-Recyclable Materials include but are not limited to:
Bagged materials (even if containing Recyclables)	Microwave trays
Mirrors	Window or auto glass
Light Bulbs	Ceramics
Porcelain	Plastics unnumbered
Plastic bags	Coathangers
Expanded polystyrene or polystyrene foam (e.g., foam packing peanuts)	Films (e.g., plastic grocery bags)
Glass cookware/bake-ware	Household items such as cooking pots, toasters, etc.
Flexible packaging and multi-laminated materials; foam products	Wet fiber
Excluded Materials:	Fiber containing, or that has been in contact with, food debris or other contaminating material
Any recyclable materials, or pieces of recyclable materials, less than 2” in size in any dimension	Materials: (a) that contain chemical or other properties deleterious, or capable of causing material damage, to any part of Company's property, its personnel or the public; and/or (b) that may materially impair the strength or the durability of the Company's structures or equipment.

30. What happens if non-recyclable items are placed in the recycle cart?

If the cart contains more than 20% non-recyclables the load may be rejected by Waste Management.

31. Will Chipper/Shredder Day continue?

At this time, the City plans on continuing Chipper/Shredder day the first Saturday of each month for $10 per load. This may change if we begin to see a decline in usage due to residents utilizing curbside Bulk/Brush day.

32. What is accepted during Bulk/Brush pick-up?

Anything not greater than 3 cubic yards and does not fall within any of the items below:

Items not accepted curbside:

3rd party construction debris and lumber not generated by the residential customer.

Hazardous material or medical waste

Appliances with refrigerants

Items in excess of the 3 cubic yards

No tires

33. Are there any special requirements for Brush/Bulk set out?

Waste Management will pick up to 3 cubic yards of Brush/Bulk during pick-up day. That is equivalent to 3 feet x 3 feet x 9 feet which is about the size of regular size truck bed but about a foot taller than the bed. Brush/Bulk items should be placed within three (3) feet of the curb, swale, paved surface of the roadway, closets accessible roadway, or other location agreed to by Waste Management and the customer. Bulk/brush should NOT be in any containers unless you want the container thrown away. If you want the container thrown away you would just need to place a sign on the container that says “trash”.

34. How does the “At Your Door” Hazardous Waste program work?

This is a special program hosted by Waste Management to help customers dispose of Hazardous Waste materials properly. Each customer will set up a collection day via website or telephone for items to picked up from their doorstep. Once the collection is scheduled will receive a collection kit in the mail along with their set-out day. The items must be placed in this collection kit and set in front of their door or garage. The collection kit will also list acceptable and non-acceptable items. This list will also be provided on the city’s website under solid waste as well as in the brochure left with each cart.

To set up a collection you can visit http://www.wmatyourdoor.com/ or call 1-800-449-7587.

35. What is accepted in the Hazardous Waste Collection?

This list below includes the most common eligible items for the At Your Door Special Collection^® service. This list is not all-inclusive, and the full list of eligible items may vary depending on state and local regulations. We reserve the right to modify the list. Additional instructions may apply, based on applicable regulations. Visit the website for more info @ http://www.wmatyourdoor.com.

Eligible Materials 

In general, most ordinary household chemicals and many electronics are eligible for collection. Only items originating from households are eligible, no business materials are allowed. The quantity of material that is collected at any one time is limited to the items that can fit into the kit bag along with designated items that may be placed outside the bag.

The collection will typically include the following eligible materials:

Household Cleaners

Ammonia

Floor stripper

Drain cleaner

Floor cleaner

Tile/shower cleaner

Carpet/upholstery cleaner

Rust remover

Toilet bowl cleaner

 

Paint Products

Oil based paint

Latex paint

Stripper and thinner

Caulking

Wood preservative and stains

Sealers

Spray paint

Artist paint

 

Automotive Material

Motor oil

Antifreeze

Waxes/Polishes

Cleaners

Brake fluids

Used oil filters

Transmission fluid

Windshield washer fluid

Hydraulic fluid

Vehicle batteries (4 max.)

Gasoline and Diesel fuel (must be placed

in containers designed and sold for the

containment and transportation of fuel (10 gal. max.)

Swimming Pool Chemicals 

Pool acid

Chlorine: tablets, liquids

Stabilizers

 

Mercury Containing Devices 

Thermostats

Thermometers

Switches

 

Garden Chemicals 

Insect sprays/Insecticides

Weed killers

Fertilizer

Herbicides

Pesticides

Other poisons

Misc. Household

Household batteries

Straight fluorescent tubes/ Compact fluorescent bulbs (5 max.)

High intensity lamps

Hobby glue

Driveway sealer (5 gal. max)

Flammable & Combustible Materials

Kerosene

Solvents

 

Electronics with Circuit Boards (25 lbs. total)

Televisions (1 max.)

Computer monitors

CPU/computer tower (1 max.)

Laptop computer

Tablet computer

Keyboard

Mouse

Fax machine

Desktop printer/scanner

CD ROM

DVD/CD/tape player

VCR

Cell phone

MP3 player, iPod, music player

Microwave oven

Related cords

Gaming console

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Stormwater Management Frequently Asked Questions

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1. What Does the Stormwater Management Program Do?

Our program oversees Robinson's Storm Water Management Plan. Multiple departments within the City are instrumental in implementing this plan. The City maintains the storm drainage system, inspects industrial and construction sites, performs stormwater sampling and system monitoring, investigates suspicious discharges or illegal dumping, and participates in public outreach and education.

2. What is stormwater, and where does it go?

Stormwater is runoff that is NEVER treated. When it rains, snows, sleets, or hails that precipitation comes into contact with many types of surfaces in the city: buildings, parking lots, streets, houses, yards, cars… and the list goes on! Ideally, rainwater would be absorbed into the ground however, in urbanized areas like parts of Robinson, there are surfaces that prevent absorption. When the rainwater cannot be absorbed it becomes runoff. Without a storm drainage system that runoff would cause a lot of flooding.

Robinson's Municipal Separate Storm Sewer System (MS4) is comprised of storm drains, ditches, lined and unlined channels, creeks, and streams. Stormwater in the City of Robinson drains into these conveyances and flows to the Brazos River.

3. Why does this program matter?

Rain washes over everything– including pollutants. Common stormwater pollutants include:
Motor oils and other automotive fluids
Soaps and detergents
Litter
Fertilizers, pesticides, and other yard chemicals
Pet waste
Soils and sediment
Yard debris (grass clippings, leaves, etc.)

Once these pollutants get into the storm drain system, they go straight to our local waterways without any treatment and can cause many negative impacts. Some of the harmful chemicals like motor oils, soaps, and pesticides are toxic not only to wildlife but also for our drinking water supply. Fertilizers can support harmful algae blooms. Decaying yard waste and pet waste can deplete the water of oxygen and kill fish. Pet waste also leads to increased bacterial contamination that can make water unsafe for swimming and other recreational activities.

4. How Do I Report A Concern?

To report a stormwater concern you can contact Justin French at the city by calling (254) 662-1415 or email Justin French. You can also submit a concern through our website.

5. How Can I Get Involved?

Check with the Texas Department of Transportation to see if there are any Adopt-a-Highway spots available in your area.

Interested in getting involved to protect our local streams, rivers, and lakes? Joining the local Texas Stream Team chapter allows you the opportunity to gain valuable hands-on experience while helping monitor waterways on a monthly basis. In addition to our region, basic water quality data is collected at sites across Texas and contributes to an overall picture of our state's water quality.

Participate in a Stormwater Volunteer Study! CoCoRaHS is the Community Collaborative Rain Hail and Snow Network– a grassroots volunteer organization that measures precipitation rates across the country. Volunteers measure and report daily precipitation amounts in their own backyards, providing a more accurate understanding of just how differently rainfall occurs, even across our city! Visit the CoCoRaHS website.

Check out more pollution prevention tips and gather other ideas on how you can prevent stormwater pollution at home by visiting TakeCareofTexas.org.

Do you have an idea for a volunteer project? Are you already doing a project you want us to know about? Contact us and let us know!

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Undefined/Defined High Water Use Bill

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1. Why was my bill so high?

There are many reasons why your bill may have been higher than expected. Water leaks are the most common reason for high water bills. For more information on checking for leaks, water saving tips, and how to read your meter, visit the High Water Bills page.

2. How do I know if I am eligible for an undefined high use water bill adjustment?

To be eligible for an undefined high water bill adjustment, you must:

• Be a single-family residential water customer and the account holder
• Have a minimum of 13 consecutive months of water use at the service address
• Have a single-billing period with undefined/defined high water use
• Have not received an undefined high water use bill adjustment during the previous 24 months
• Have been billed for water use greater than two times the average water use
• Complete and submit the application within 60 days of the end of the service period for the undefined high water use bill

3. Why wouldn’t I qualify for a high water use bill adjustment?

Your account may not qualify for an undefined/defined water use bill adjustment if during the high water volume period you:

• filled a swimming pool
• identified dripping faucets or other visible water leaks
• established a new landscape (new sod, new trees, xeriscaping)
• previously received an undefined high water use bill adjustment in the previous 24 months

4. How will my bill be adjusted?

If eligible, that account will receive an adjustment of up to 50% of the difference above the average water use for the one-month bill in question. (This is determined by using prior years' relevant use.) The adjustment is applied as a credit to your account. Upon receiving the adjustment, the account is ineligible for another adjustment for the next 24 months.

5. What is the difference between defined and undefined?

A defined high water usage is when you know about the leak and had it repaired, while an undefined high water usage is one that you were not aware of.

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Water Leak Repair Bill Adjustment

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1. Why was my bill so high?

There are many reasons why your bill may have been higher than expected. Water leaks are the most common reason for high water bills. For information on checking for leaks, water saving tips, and how to read your water meter, visit the High Water Bills page.

2. What type of water leak may qualify for a water leak repair bill adjustment?

A hidden water leak, beyond your control, such as under the foundation or inside the wall may qualify for a leak adjustment. To be eligible for a water leak repair bill adjustment, you must contact Customer Care (254) 662-1415 within 60 days of your leak repair. You will be asked to provide:

• An  Adjustment Application
• A copy of the repair receipt or paid in full invoice
• Your Robinson Water account number
• The property address where the repair took place
• Range of high bill dates caused by the leak
• The date and description of the repair
• Send these documents to customer care along with the application by one of the following methods:

Email: utilities@robinsontexas.org

Mail: Robinson Water Department

Attn: Water Bill Adjustment

111 W Lyndale

Robinson, TX 76706

3. Why would I not qualify for a water leak repair bill adjustment?

Your account may not qualify for a water leak repair bill adjustment if during the high water volume period you:

• Failed to provide documentation that the leak was repaired,
• Filled a swimming pool,
• Established a new landscape (new sod, new trees, xeriscaping), or
• Received a water leak repair bill adjustment in the previous 12 months.

4. Did you receive a high water bill due to a hidden water leak?

If so, you may be eligible for a water leak repair bill adjustment.