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Any citizen who feels like they have been targeted by a Robinson Police Officer in violation of this policy can file a complaint online, by mail, or in person. When a citizen lodges a complaint against a member of the Robinson Police Department, the complaint will be investigated by a supervisor and forwarded to the Office of the Chief of Police. TEXAS STATE LAW (Government Code 614.022) requires that all complaints against police officers must be in writing and signed by the person making the complaint. Just as citizens who are arrested must be notified of the charges against them, the police officer must be given a copy of the complaint before any disciplinary action may be taken. The person who claims to be aggrieved must make the complaint. Other persons may give statements as witnesses. The Chief of Police will conduct a thorough investigation of your complaint and you will be advised of the outcome. Traffic tickets issued or differences of opinion between police officers and citizens over the issuance of traffic tickets will not be investigated. Specific allegations of misconduct or racial profiling about a member(s) of the department will be thoroughly investigated.
Just as citizens charged with criminal offenses can appeal a court’s decision, a police employee is afforded the right to appeal the action taken against them. The City of Robinson has established procedures for employees to follow in their appeals, just as the Police Department has established procedures for ensuring that complaints by citizens against police employees are thorough and impartially investigated.
When the investigation of a complaint reveals that the charges are true, and should be sustained against a police employee, the Chief of Police notifies the employee and may take one of the following actions, depending on the nature of the violation:
Police employees must be afforded certain rights the same as with all citizens and complaints must be supported by sufficient evidence. If there is not sufficient evidence to sustain the complaint, the officer is notified and continues on duty. If he was removed from duty during the investigation, the employee will be paid for that period.
People who intentionally make false complaints or allegations against police violate Chapter 37 of the Texas Penal Code. Texas law provides punishment for an individual adjudged guilty of committing an offense if, with intent to deceive and knowledge of the statements meaning, he / she makes a false statement under oath or swears to the truth of a false statement previously made; and, the statement is required or authorized by law to be made under oath.
A person who commits an offense under this section can be charged with offenses ranging from a Class B Misdemeanor to a Felony of the Third Degree. Punishments can range from confinement of 180 days in jail to 10 years of imprisonment and a fine not to exceed $10,000.
This information is not intended to intimidate the complainant or any witness, but is provided to avoid retaliation against police officers or departmental staff.
If you are not satisfied with the results of the investigation you may appeal to: The Office of the City Manager, located in City Hall, 111 W. Lyndale, Robinson, Texas and to the McLennan County District Attorney located at the McLennan County Courthouse, 501 Washington Ave, Waco, TX 76701 Federal Bureau of Investigation located at 510 N Valley Mills Dr, Waco, TX 76710
The City’s new digital water meters will be installed to replace the City’s current meters. Also known as Advanced Metering Infrastructure, the digital water meters provide the City and its customers with accurate near real-time data on their individual water usage along with alerts to notify us of potential issues such as a leak. This technology will help customers gain a deeper insight and understanding on how and when they use water.
Advanced Metering Infrastructure (AMI) is a system of transmitters and receivers that allow customers water usage data to be sent directly to our offices using a radio frequency signal. This will allow for two-way electronic communication between the customer's meter and utility personnel.
Heat and drought tend to lead to increased water usage for customers. Whether it's watering the yard, filling a swimming pool, preventing a shift in the foundation, or watering the lawn, all can play a role in customers experiencing higher water bills in the summer. Higher water bills usually increase customers' concern over their usage and bill accuracy. To find a solution to these concerns, City Council directed Robinson staff to embark on a thorough vetting process to find the ideal technology that would empower customers to learn more about their water use while ensuring the accuracy of customers' water usage and bill.
The digital water meters from Sensus were identified as the most cost-effective and reliable technology for this endeavor. These digital water meters are designed to help customers understand and gain insight into how and when they use water. They also provide the opportunity to determine and locate water leaks quicker, aiding in preserving this natural resource.
Digital water meter readings are encrypted and sent through an automated network, using a private radio frequency (RF) channel, from the digital water meter to the utility. The meter data display looks similar to the numbers on a car odometer and has nine digits. The digits on the meter represent the number of gallons consumed down to the 1/100th of a gallon. The last two digits can be used as leak indicators to detect water flow through the meter.
The AMI system will provide a new customer web portal where customers can monitor their water usage more closely, allowing customers to manage their own water usage and reduce costs associated with their water bills. Some of the many benefits customers gain from the new technology include:
The project was financed through the City’s Capital Improvement Project funds. Customers will not incur any additional cost for the digital water meters. However, these water meters are much more accurate than the previous water meters used so customers could see an increase in monthly water usage due to this efficiency.
Possibly. There are two primary reasons you might see an increase in your water bill. Traditional meters and AMI meters measure water traveling through to the home in the same way, but the improved performance of a new meter can result in a more accurate measurement of the water used due to an inaccurate older water meter or potential leaks that have gone unnoticed. Due to this, customers may notice an increase in their bill based on actual consumption. However, if your old meter was operating properly, you may not see any changes in your monthly bill. It's important to remember that higher than normal water bills can also indicate a household leak and should be investigated. The City of Robinson has some troubleshooting tips on our website: https://www.robinsontexas.org/DocumentCenter/View/1956/Check-for-Leaks-PDF
Customers will be setup with access to a customer web portal which they can access from a laptop, tablet or mobile device. To obtain access to the portal, customers will need to create a unique username and password.
Customers will still have access to up to 3 years of previous water usage history through their previous customer portal. However, the new AMI customer portal will keep up to 3 years of previous usage once the new system begins.
Customers will have the ability to set up an alert to determine if there is any water loss or waste on their property. Customers will also be able to establish Billing Cycle Thresholds for additional alerts such as:
Data from the meters is encrypted and sent through a safe and secure network to the utility databases. The meter system transmits only the water meter readings, the meter identification number, and diagnostic information to verify that the automated meter equipment is operating correctly. No personally identifiable information is stored at the meter. Only key authorized utility personnel, such as customer service representatives, can access your account if needed.
Our current residential meters do not have the ability to be read remotely. In order to make the conversion to Automated Metering, all meters that are not currently a Sensus meter need to be replaced so they can communicate with the new system.
The City of Robinson will work with Aqua-Metric to plan meter change outs. Once a deployment plan has been established and mapped out, then Aqua-Metric will begin advancing through the city's service area to replace existing water meters. The meter exchange will take place between 8:00 a.m. and 5:00 p.m., Monday through Friday.
In most cases no. The meter is accessible from the outside of the home so the customer will not be required to be present during the exchange. The contractor will attempt to notify any occupants of the momentary water outage prior to temporarily disconnecting the water. Customers will be required to ensure the meter is free and clear of any debris or obstructions that may prevent the contractor from replacing the meter. If the meter is located within a fenced area that contains animals, we ask that all animals be secured for the safety of the animal and technician.
Yes, but only briefly – typically 5 to 15 minutes while the meter is being replaced. The installation technician will attempt to notify customers in advance of the brief water outage during the meter exchange.
Yes. Digital water meters operate at much lower levels of radio frequencies than cell phones, microwaves, wireless routers, and even baby monitors. Any concerns over the safety of wireless data transmission should be directed to the FCC, as it is the regulatory agency responsible for permitting the safe use of radios.
No. The radio transmission operates in compliance with Federal Communications Commission (FCC) regulations to avoid interference with other electronic devices.
Consumption and alarm data is stored within the meter and transmitter device. In the event the connection is disrupted or severed between the meter and transmitter, an alert will be sent to notify utility personnel of potential tampering. In addition, tampering can result in a $150 charge on a utilities account. Note: No personally identifiable information is stored within the meter or transmitter.
The current city policy in place does not allow citizens to use the cut-off on the City side of the meter. Each property owner needs to have a cut-off on the customers side of the meter that they can use when repairs are needed.
Once water service is restored, customers may experience a brief period of air, debris, or discolored water. In most cases, running cold water in the bathtub will clear the lines of air, debris, or discoloration. In the event of prolonged air or discoloration, please contact the Utility Department immediately to correct the issue by calling (254) 662-1415 or by emailing email@example.com
Please contact the City’s Utility Department at (254) 662-1415 or by emailing firstname.lastname@example.org. For after-hours, holiday or weekend emergencies, please call (254) 662-0525.
There will not be any jobs lost over this new technology. Any staff members will be shifted to other areas within the city.
The City of Robinson has been hard at work with over $6.48 million dedicated to city street construction since 2017 up to now. Visit www.UpgradingRobinson.com for more information on the city's investment in streets.
City Hall, 111 W. Lyndale Ave., Robinson, TX 76706, Monday through Friday 8:00 a.m. - 5:00 p.m.Hours of inspections: Monday through Thursday 8:00 a.m. - 4:30 p.m.; Friday 8:00 a.m. - 1:00 p.m.
Master Card, Visa, checks, and cash.
Permits will vary in cost according to type of application. Refer to the fee schedule section of our website by clicking here. (insert link https://www.robinsontexas.org/242/Fee-Schedule)
Permits are required when there is new construction to a building as well as some repair work or alterations to an existing structure. In addition, when a building is to be remodeled or enlarged, a permit is required. New work consists of any new construction, commercial or residential, from vacant ground to a completed new structure. Projects that are considered cosmetic, such as new wallpaper, carpet, paint, cabinets, or trim work do not require a permit. Please visit other areas of our web site or contact Building Inspection for any questions concerning your specific project.
Site grading is authorized with a permit from Building Inspection.
Yes, provided all applicable engineering issues are approved.
Yes. A pre-construction meeting is required for civil work, and these meetings are combined on building projects to address building permit topics.
Yes, provided the site is platted, there is no pending zoning change, building plans are provided for building placement, and no engineering issues remain unresolved. A “foundation-only” permit is issued by Building Inspection.
Yes. However, the building permit will not be issued until all platting and zoning issues are approved.
Utilities for construction purposes may be released after permits are issued and installations are inspected by Building Inspection.
A Certificate of Occupancy, or C.O., is required for all buildings or structures that are occupied or used. When a tenant leases a new space, a C.O. will be required. Upon issuance of a C.O. and approval of all required inspections, utilities will be released with the new tenant’s name.
Yes. A new Certificate of Occupancy is required, and must be applied for through Building Inspection.
A partial or conditional Certificate of Occupancy may be issued by Building Inspection under certain conditions.
Our program oversees Robinson's Storm Water Management Plan. Multiple departments within the City are instrumental in implementing this plan. The City maintains the storm drainage system, inspects industrial and construction sites, performs stormwater sampling and system monitoring, investigates suspicious discharges or illegal dumping, and participates in public outreach and education.
Stormwater is runoff that is NEVER treated. When it rains, snows, sleets, or hails that precipitation comes into contact with many types of surfaces in the city: buildings, parking lots, streets, houses, yards, cars… and the list goes on! Ideally, rainwater would be absorbed into the ground however, in urbanized areas like parts of Robinson, there are surfaces that prevent absorption. When the rainwater cannot be absorbed it becomes runoff. Without a storm drainage system that runoff would cause a lot of flooding.
Robinson's Municipal Separate Storm Sewer System (MS4) is comprised of storm drains, ditches, lined and unlined channels, creeks, and streams. Stormwater in the City of Robinson drains into these conveyances and flows to the Brazos River.
Rain washes over everything– including pollutants. Common stormwater pollutants include:Motor oils and other automotive fluidsSoaps and detergentsLitterFertilizers, pesticides, and other yard chemicalsPet wasteSoils and sedimentYard debris (grass clippings, leaves, etc.)
Once these pollutants get into the storm drain system, they go straight to our local waterways without any treatment and can cause many negative impacts. Some of the harmful chemicals like motor oils, soaps, and pesticides are toxic not only to wildlife but also for our drinking water supply. Fertilizers can support harmful algae blooms. Decaying yard waste and pet waste can deplete the water of oxygen and kill fish. Pet waste also leads to increased bacterial contamination that can make water unsafe for swimming and other recreational activities.
To report a stormwater concern you can contact Justin French at the city by calling (254) 662-1415 or email Justin French. You can also submit a concern through our website.
Check with the Texas Department of Transportation to see if there are any Adopt-a-Highway spots available in your area.
Interested in getting involved to protect our local streams, rivers, and lakes? Joining the local Texas Stream Team chapter allows you the opportunity to gain valuable hands-on experience while helping monitor waterways on a monthly basis. In addition to our region, basic water quality data is collected at sites across Texas and contributes to an overall picture of our state's water quality.
Participate in a Stormwater Volunteer Study! CoCoRaHS is the Community Collaborative Rain Hail and Snow Network– a grassroots volunteer organization that measures precipitation rates across the country. Volunteers measure and report daily precipitation amounts in their own backyards, providing a more accurate understanding of just how differently rainfall occurs, even across our city! Visit the CoCoRaHS website.
Check out more pollution prevention tips and gather other ideas on how you can prevent stormwater pollution at home by visiting TakeCareofTexas.org.
Do you have an idea for a volunteer project? Are you already doing a project you want us to know about? Contact us and let us know!
There are many reasons why your bill may have been higher than expected. Water leaks are the most common reason for high water bills. For more information on checking for leaks, water saving tips, and how to read your meter, visit the High Water Bills page.
To be eligible for an undefined high water bill adjustment, you must:
Your account may not qualify for an undefined/defined water use bill adjustment if during the high water volume period you:
If eligible, that account will receive an adjustment of up to 50% of the difference above the average water use for the one-month bill in question. (This is determined by using prior years' relevant use.) The adjustment is applied as a credit to your account. Upon receiving the adjustment, the account is ineligible for another adjustment for the next 24 months.
A defined high water usage is when you know about the leak and had it repaired, while an undefined high water usage is one that you were not aware of.
You can open an account by coming into City Hall and filling out a New Service Application. An I.D. for the primary account holder is required at the time of opening the account. The following utility deposits are required when opening a new account: Water $75, Sewer $35, Garbage $13 and Connect Fee $10, totaling $133.00. Areas that are not on the city sewer system will not be required to pay the $35 Sewer deposit, making their total utilities deposit $98.
If you already have service with us and need to transfer it to another area you will need to fill out a New Service Application. A disconnect date for the old address is needed with a completed Disconnect Service Request Form so service can be terminated. We will transfer any deposits that you may have along with any balance. There is a fee of $25 associated with a transfer.
Customers are charged a monthly fee based on the size of their meter and usage (usage is measured in gallons).
Residential Minimum Bill - $46.25
First 10,000 gallons at $4.93 per 1,000
All over 10,001 gallons at $5.18 per 1,000
For residential sewer rates, the city takes the average of the water usage from December, January, and February (which are typically the months with lower water usage). That average of water usage is then multiplied by the rate charged per thousand and then added to the minimum base rate. This sets the rate for the upcoming fiscal year, the fiscal year begins October 1st.
For commercial sewer rates, rates are based on water usage. There is a minimum rate but no maximum rate.
See Utility Rates page
*The average is set forth by City Council and rates can change at any time by City Council.
Citizens bills are sent out on the 1st and 15th of every month. If you have not received your bill please call our utility department as soon as possible. Sometimes there may be a delay in the city sending out bills such as; the billing date falls on a city holiday (which will be sent out the next business day the city is open) or re-reads being conducted to ensure bills are accurate, etc.
Contact the Utilities Department at (254) 662-1415 Ext. 6002 to set up payment arrangements. It's imperative to keep in contact with us so we can work with you.
Please come into City Hall to make your payment and the city will reestablish service at that time. You can also make your payment online, but you will need to contact the Utilities Department at (254) 662-1415 Ext. 6002 and notify them that payment has been made so service can be reestablished.
There is a re-connect fee of $35 to re-establish service if service is re-established between the business hours of 8 a.m. and 5 p.m. The re-connect fee goes up to $60 if service is re-established after business hours. After hours is between 5 p.m. and 9 p.m., we will not re-establish service after 9 p.m. After 9 p.m. water will be re-established the next morning.
No, the city has to charge for water used to cover the city's expenses.
Reading your water meter accurately is our priority. Our meter readers read meters 5 days a week with a handheld device. After they have completed their assigned route the information is downloaded into our system which updates the reads from the previous month. A comparison report is then printed to show any reads that are too high or too low (known as Hi-Lo Report), and the reads from that report are checked twice, sometimes up to three times to assure accuracy before billing.
The meter read is taken from the numbers found under the words gallons on your water meter. The meter shows the total number of gallons of water recorded since the meter was installed. Since we bill to the nearest hundreds of gallons, the meter reader discards the last two numbers (fixed or not). Your bill would be figured by subtracting the old number from the new number after one month's usage.
Dirt over the meter does not mean your meter is not being read. It is very common for meter boxes to fill with dirt, leaves and other yard debris. Listed here are some of the many contributing factors to this. Meter boxes are generally slightly lower than ground level and also are typically at lower spots in your yard, so all run-off makes it into the meter box. It is common to clean out your meter box one month only to find the meter covered again the following month. All it takes is a good rain, or watering of the lawn, for dirt from run-off to resettle over your meter. Dirt also can cover the meter as a result of insect or rodent activity or from slamming the meter box lid. Usually when we have reports of meter boxes being full of dirt and debris, the debris is easily cleared away and a meter reading can be taken.
To assist the meter reader, please keep the meter box free of garbage cans, boxes, piles of yard waste, or parked vehicles. Please do not install fences or plant trees or shrubs that restrict access to your meter or they may need to be removed.
Your water usage should be fairly constant all year. However, it might increase in the summer if you fill a swimming pool, water your lawn and/or wash cars frequently at your home. A sudden unexplained increase in water usage could be the result of a leak. Toilet leaks, in particular, are common and hard to catch until you have already received a high water bill(s).
Toilet leaks are normally caused by a problem with any of the following being bad; flapper valve, the flapper valve seat, the ballcock valve, the float arm and/or the overflow tube. The best way to determine if your tank is leaking is to use a dye test. Simply place a dye tablet, or three drops of food coloring, in your tank. If the color appears in your toilet bowl within a few minutes you have a leak and it may be best to consult a licensed plumber.
Older meters do NOT have a leak detector, but the newer ones do. A leak detector is a small, usually triangle-shaped feature, visible on the face of the water meter. If the leak detector is moving while all fixtures or faucets are shut off usually indicates water is being lost somewhere. If the house valve is turned off and the leak detector is moving usually indicates the service line is leaking (the pipe feeding water to the house from the water meter).
We can only show where the water is surfacing.
No, the city only provides a water meter and the service line to your property. All pipes inside the home and lines running from the meter to the home are the customer's responsibility.
All lines beyond the water meter belong to the homeowner and are their responsibility. If there is a leak beyond the water meter it should probably be repaired by a plumber.
No, water leaking in the street is likely coming from the City of Robinson distribution line and is not being charged to a customer's bill. Please call the city at (254) 662-1415 Ext. 6002 to report the leak. For after hours call 254.662.0525.
The City of Robinson maintains a list of water leaks needing repair. Leak repairs are prioritized based upon severity. Again, customers are NOT billed for leaks in the street.
It may seem strange to see utility workers letting thousands of gallons of water flow freely from a hydrant, particularly during the hot summer months, or even during a drought. So why do we do this? As water ages in the distribution system, disinfectant levels can decrease. To ensure water maintains its proper disinfectant levels, flushing is required.
A few precautions can save you from the mess of a frozen pipe and the expense of repairs:
Pressure is the amount of water you get in force (PSI). Volume is the amount of water you are capable of receiving through your line.
When a customer calls and complains of "low pressure," it is usually is not low "pressure", instead it is typically low "volume" such as:
The City of Robinson's utility department is governed by City Ordinances, which are passed by Robinson City Council. These ordinances state specifically the rates to be charged for all utility services. They also set forth the various service charges that you may be billed for such as; service turn on, meter test fee, and other miscellaneous fees. The State of Texas sets the regulations on the operations of the water system.
There are many reasons why your bill may have been higher than expected. Water leaks are the most common reason for high water bills. For information on checking for leaks, water saving tips, and how to read your water meter, visit the High Water Bills page.
A hidden water leak, beyond your control, such as under the foundation or inside the wall may qualify for a leak adjustment. To be eligible for a water leak repair bill adjustment, you must contact Customer Care (254) 662-1415 within 60 days of your leak repair. You will be asked to provide:
Mail: Robinson Water Department
Attn: Water Bill Adjustment
111 W Lyndale
Robinson, TX 76706
Your account may not qualify for a water leak repair bill adjustment if during the high water volume period you:
If so, you may be eligible for a water leak repair bill adjustment.
Naturally-occurring organic compounds are created when plant material decays in rivers, lakes, and reservoirs. Those organic compounds frequently cause musty, earthy odors, especially toward the end of summer, when temperatures are at their highest and there is more exposure to sunlight. Algae is removed during the treatment process. However, some of their metabolites may be left behind.The two most common metabolites are geosmin and 2-methylisoborneol (MIB). Even though these compounds are harmless, the human senses of taste and smell are extremely sensitive to them and can detect them in the water at concentrations as low as 5 parts per trillion.
Although these compounds may impart an odor, they do not adversely affect the safety of your drinking water.
During the treatment process, chlorine is added to water as a disinfectant. Before the water leaves the treatment plant, ammonia is added to form chloramines to keep the water disinfected while it is distributed to homes and businesses. Chloramines may impart a chlorinous, or medicinal, taste or odor to your drinking water. Chloramines, rather than chlorine, are used to maintain a disinfectant residual because they are more stable, form fewer disinfection by-products, and tend to produce less offensive tastes and odors.
Small amounts (levels below 4 mg/L) of added chlorine are not harmful to your health. However, chlorine can be smelled (and often tasted) at just 1 mg/L. If your tap water’s bleach/chlorine taste is particularly strong, it may be due to your water supplier distributes water over vast distances and needs to add extra chlorine in order to keep the water clean over the longer travel time.
Most often, a particulate filter or activated carbon filter can be used to remove certain smells and odors from your water. Chilling your water in the refrigerator could also help with the smell and taste. You can also reduce the taste of chlorine, by letting your tap run for about five minutes before filling up your cup.
Water supply for the City’s water system is provided by two sources which include groundwater and treated surface water. Find more details about Water Distribution for the City of Robinson here.
In order to ensure that tap water is safe to drink, EPA prescribes regulations which limit the amount of certain contaminants in water provided by public water systems. The Safe Drinking Water Act (SDWA) was established to protect the quality of drinking water in the U.S. This law focuses on all waters actually or potentially designed for drinking use, whether from above ground or underground sources. The Act authorizes EPA to establish minimum standards to protect tap water and requires all owners or operators of public water systems to comply with these primary (health-related) standards.
EPA requires community water systems to deliver a Consumer Confidence Report (CCR), also known as an annual drinking water quality report, to their customers. Based on the analysis of data from the most recent U.S. Environmental Protection Agency (EPA) required testing, Robinson’s Drinking Water Meets or Exceeds All Federal (EPA) Drinking Water Requirements which can be found in the most recent Consumer Confidence Report (CCR).